Strategy & Operations Analyst I/II

company•City of Utica, NY

About The Position

This position provides support and often leads initiatives related to the Divisional Strategy and Operations. The incumbent leads various projects and workstreams to ensure effective division performance and consultation on opportunities to improve overall division processes related to strategy development and operations focusing specifically in the communication, collaboration, training and educational facets. The position coordinates performance improvement initiatives aimed to improve business outcomes and delivery for the organization.

Requirements

Bachelor’s degree in Business Administration, Management, Marketing, Economics, Finance or related field. In lieu of a degree, six (6) cumulative years of experience required.
A minimum of one (1) year of experience working in the business environment preferred.
Working knowledge of Microsoft Office Suite.
Knowledge of basic business concepts and have strong problem-solving skills with attention to detail.
Ability to identify adverse trends and unusual patterns within reports.
Must have a strong analytic background. Knowledge of healthcare trends and opportunities.
Excellent interpersonal skills including both written and oral communication.
Project Management/Process Improvement knowledge preferred.
Must be able to work independently or as a team.
Minimum of four (4) years of related work experience.
Must be able to deliver timely production and ad-hoc reports with finding recommendations to customers.
High degree of initiative, proactive attitude and commitment to teamwork.
Demonstrated ability to effectively interact with internal and external customers with particular strength translating user information needs into requirements and delivering high quality results.
Willingness to develop relationships with partners within the health plan to both understand data requests and help to shape the request for more influential impact.
Ability to lead projects and initiatives including multiple department/divisions and has a significant presence and visibility across the organization.
Minimum of six (6) years of related work experience.
Significant experience and demonstrated judgment to plan and interact with key stakeholders, including senior or executive level leaders.
Self-motivation, initiative, and an ability to perform under pressure with little supervision.

Nice To Haves

MBA or other relevant master’s degree preferred.

Responsibilities

Interprets and trends metrics to identify problems, patterns and potential solutions, effectively escalating opportunities or risks to leadership.
Collaborates with leaders across the division to monitor activities and performance, identifying opportunity for alignment with the divisional and enterprise goals, escalating opportunities as warranted.
Assists in the development of division KPIs and activities with relation to data collection, analysis and reporting processes, establishing baselines, and conducting evaluation of activities against the activity target goal(s).
Identifies opportunities for implementing consistency and standardization of metric identification, collection techniques and process improvement.
Conducts data analysis in support of a variety of analytic solutions for the division. May capture, develop, and document data definitions, business rules, and data requirements in support of assigned projects.
Creates and produces forecasts, reports, ad hoc requests, dashboards, etc. Interprets data, analyzes results, and provides insights to determine operational impact, trends, and opportunities. Develops reports and deliverables for management and communicates with all levels of stakeholders. Identifies and defines both process and data improvements. Ensures compliance with deliverable reporting requirements by performing quality data audits and analysis.
Organizes and assists in developing, reviewing, and formatting initiatives to communicate Divisional Strategy, including changes and improvements to internal and external stakeholders for the division.
Serves as a liaison between division and Corporate Communications to connect divisional strategy to daily efforts via different modalities of communication (i.e. Podcast, Blogs, Scorecard, etc.).
Creates and facilitates education and training sessions across the enterprise by working collaboratively with subject matter experts.
Partners with business process owners and management on strategic initiatives.
Uses quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis.
Researches industry trends for application of process improvement techniques and best practices. May train key users on new processes.
Identifies opportunities for implementing consistency and standardization of process improvement specifically in the arena of division communications and operations.
Proposes and implements improvements agreed upon by divisional senior leadership team.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values and adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs.
Executes good judgement and demonstrates personal accountability.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.
Manages the overall KPI and scorecards for the division, directly engaging with divisional leadership to ensure accurate and timely updates.
Manages the process and collaboration to update the division KPI reporting strategy, including brainstorming and feedback sessions with divisional leadership and other relevant enterprise stakeholders. Proposes and implements changes agreed upon by divisional senior leadership team. Provides quality monitoring reports and analysis to management.
Researches and proposes ways to enhance and streamline the KPI solution for the division. This includes innovative ways to use tools such as PowerBI or certain data management technology to create efficiencies and promote broader visibility.
Creates and develops different modalities for communication that allow employees to connect with activities and initiatives within the division.
Develops and executes our digital employee engagement strategy and works with divisional leaders and others in the department to develop content.
Assists and coordinates the planning and facilitation of workshops with divisional leadership to help achieve successful goals and objectives.
Organizes and executes strategy brainstorming sessions to align strategic roadmap and goals to the communication roadmap.
Organizes communication roadshows with stakeholders internal and external to the division to ensure visibility and alignment to divisional strategy, goals and achievements. Works closely with Corporate Communications to ensure alignment to enterprise standards and processes.
Works with divisional leadership to create and manage the overarching strategy and communication materials representing division-wide milestones and major deliverables.
Develops conclusions and recommended actions based on findings from industry research and training. Presents recommendations to leadership team.
Analyzes, defines, and develops the division's business process methods and practices.
Assesses requirements for internal business processes; ensures compatibility with organizational strategic goals. Implements new processes, evaluates existing processes, and recommends optimal solutions and improvements.