Strategy & Operations Digital Intern - Summer
About The Position
About Carrier Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. About the Role: The Strategy & Operations Intern will support the Digital Center of Excellence (OneCOE) and the global Capstone transformation initiative. This role focuses on maintaining internal knowledge assets, supporting Capstone vendor and application rationalization efforts, tracking Publish / Build / Run metrics, and providing general analytical and operational support to the Strategy & Operations team. The intern will gain hands-on exposure to enterprise transformation, operating metrics, and executive-facing deliverables.
Requirements
- Must be currently pursuing a Bachelor’s degree in Business, Strategy, Operations, Information Systems, Finance or any engineering field.
- Must have an overall GPA of 3.0 or higher.
- Must be eligible to work in the US without sponsorship.
Nice To Haves
- Strong organizational skills and attention to detail.
- Comfortable working with SharePoint, PowerPoint, Excel, and structured documentation.
- Ability to synthesize complex information and communicate clearly and concisely.
- Ability to operate effectively in a fast-paced, global environment.
- AI development skills.
Responsibilities
- Knowledge Management & Documentation Update and maintain OneCOE SharePoint sites, including Playbooks, Capstone documentation, onboarding materials, and other internal knowledge repositories.
- Ensure all materials reflect the new process organization, including updated team name, logo, and tagline.
- Validate consistency, accuracy, and usability of documentation across internal platforms.
- Publish, Build & Run Metrics Support the definition, collection, and maintenance of Publish, Build, and Run metrics across the Digital COE and Capstone programs.
- Consolidate metric inputs from multiple teams into standardized views.
- Assist with preparing dashboards, summaries, and executive-ready materials to communicate progress, performance, and operational health.
- Ensure metrics are documented, traceable, and aligned to program objectives.
- Capstone Program Support (Vendor & Application Transformation) Support the global Capstone initiative covering vendor consolidation and application rationalization efforts.
- Assist with tracking and managing issues related to the consolidation of contracts and segment approximately 800 applications into two broad process categories.
- Assist with preparing and distributing RFPs, collecting vendor responses, organizing data, and supporting comparative analysis.
- Help prepare presentations and data summaries to support leadership reviews and selection of two target vendors.
- Collaborate with cross-functional and global stakeholders to document risks, dependencies, assumptions, and outcomes.
- Strategy & Operations Support Provide miscellaneous analytical, coordination, and documentation support to the Strategy & Operations team as needed.
- Assist with ad-hoc research, data consolidation, and preparation of executive-facing materials.
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What This Job Offers
Career Level
Intern
