Strategy & Operations Manager

Dandy • New York, NY

23h

About The Position

Dandy is hiring a Strategy & Operations Manager to build the operational backbone that allows our business to scale. This person will identify the incremental systems and infrastructure required to move from a scrappy, manual operation to a repeatable, high-efficiency machine — and then build those systems. You will be embedded across every part of the customer journey, from how we route work to how we measure productivity to how we attribute revenue, and you'll be responsible for making all of it run better.

Requirements

• 5+ years of operations and/or strategy work in a high growth startup or big tech environment
• Track record of success in building new operational processes and an ability to work through ambiguity
• Demonstrated ability to build 0-to-1 systems — you've designed operations from scratch, not just inherited and optimized them
• Track record of improving complex, cross-functional processes and driving measurable efficiency gains
• Strong analytical mindset with experience using data to identify gaps, set targets, and drive decisions
• Highly process-oriented with a bias toward documentation, single ownership, and scalable infrastructure over tribal knowledge
• Comfortable operating with ambiguity — you can define the problem, build the plan, and execute it simultaneously
• Willingness to roll up your sleeves and do the hands-on work while building the system that replaces it

Nice To Haves

• Outstanding professional references to share
• Experience with marketplace models
• Investment banking or management consulting backgrounds
• Part of a startup acquisition or IPO
• Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

Responsibilities

• Own TC operations end-to-end: daily routing, pod structure, productivity tracking, quality standards, and capacity planning
• Build the operational infrastructure — routing logic, productivity tracking, reporting, and capacity planning — that allows the TC team to scale efficiently
• Identify bottlenecks across our core operational workflows and design scalable solutions, partnering with Product and Engineering to automate and streamline where possible
• Build the performance management system for our treatment coordinators — define what a great day looks like, establish clear metrics, and create the accountability infrastructure to enforce them
• Build scalable SOPs and playbooks that codify institutional knowledge and allow the operation to grow without relying on any single person
• Partner with Recruiting and Enablement to build a TC hiring and ramp playbook that improves quality, reduces turnover, and scales hiring velocity

Benefits

• For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate.
• Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed