Streaming Media Support Engineer

Fubo • New York, NY

13h • $140,000 - $160,000 • Remote

About The Position

Fubo is looking for a Streaming Support Engineer to join our team. This position is responsible for monitoring and break/fix of Fubo’s managed video infrastructure. The Streaming Support Engineer may work in a shifted environment or on-call as needed to support Fubo’s customers 24x7.

Requirements

• Able to work in a shifted 24x7 operations environment
• Familiarity with different CDN vendors and their systems (e.g. Fastly, CloudFront, Akamai, Level3, etc.)
• Understanding of various multimedia transport protocols such as: Zixi, SRT, RTP, RTMP, UDP
• Familiarity with enterprise MPEG Analysis tools, such as Tektronix/Telestream, Ineoquest, Triveni, etc
• Experience with alternate content in an ABR ecosystem (ESAM, ESNI/SCTE-224)
• Understanding of backbone video and distribution (Peering, Transport, POP sites, etc)
• Knowledge of monitoring protocols such as SNMP a plus
• Familiarity with DRM and content encryption, including 3rd-party integrations
• Minimum of 2 years of experience in maintaining and troubleshooting video delivery or video applications
• Experience with SCTE-104 and SCTE-35 ad messaging
• Knowledge of SSAI & CSAI ad workflows
• Bachelor's degree (B.A. or B.S.) from four-year College or university; or equivalent training, education and experience
• Enterprise video encoding and acquisition experience using Ateme,Elemental, Zixi broadcasters, or similar products.
• Video troubleshooting experience preferably in an MVPD environment
• Proficiency with HLS and DASH

Nice To Haves

• Certifications in AWS or GCP a plus
• 3+ years troubleshooting ABR video workflows in an MVPD environment
• Knowledge of SRT or Zixi a plus
• Proficiency in scripting or programming languages such as Python or Ruby a plus
• Enjoy working in a fast-moving environment in which individual contributors are trusted and depended upon to set technical direction
• Enjoy learning new things and sharing knowledge with co-workers
• Take the initiative in identifying and removing roadblocks
• Be a pleasure to work with in a professional environment
• Be comfortable giving and receiving honest feedback
• Be unafraid of failure
• Enjoy disrupting the status quo

Responsibilities

• Operations Support for our MVPD-based LIVE and VOD ABR video encoding and packaging systems
• Responsible for making sure our acquisition and encoding infrastructure is always in a healthy state
• Managing live and exclusive content events
• Respond to and troubleshoot missing incoming ad signals
• Providing break/fix and analysis throughout our video workflow
• Working with internal/external teams to mitigate and resolve any issues related to video
• Perform routine maintenance (sometimes overnight)
• Provisioning, troubleshooting, operations and maintenance of systems, applications and equipment used in the next-gen video delivery ecosystem
• Monitor and manage cloud based and in-house encoding software and ABR monitoring appliances
• Drive issues to resolution and provide root cause analysis
• Work with multiple teams to launch new services on the FuboTV platform

Benefits

• At Fubo, you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation
• Fubo provides a highly competitive compensation based on experience and market standards
• Robust benefit package including Health/Dental/Vision coverage
• 401k, Life Insurance, and commuter benefits
• Free Premium Fubo Account
• Unlimited PTO days and regular company-wide activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level