Street Outreach Manager

Pacific Health Group•San Diego, CA

4d•$80,000 - $90,000

About The Position

The Street Outreach Supervisor leads field-based outreach operations with a dual focus on generating high-quality member referrals into CalAIM Enhanced Care Management (ECM) and Community Supports (CS) and Behavioral Health (BH) and building durable, strategic relationships with community-based organizations (CBOs) across multiple counties and health plans. This role is accountable for outreach performance, referral pipeline development, and the establishment of trusted partnerships that drive sustained referral flow, coordinated care, and improved member outcomes.

Requirements

Strategic partnership development
Referral pipeline management
Cross-system collaboration
Trauma-informed and culturally responsive engagement
Performance-driven outreach leadership

Responsibilities

Lead outreach strategies designed to consistently identify, engage, and refer ECM- and CS-eligible Medi-Cal members
Establish clear expectations for outreach staff related to referral targets, productivity, and conversion outcomes
Monitor referral volume, referral quality, and enrollment conversion rates across counties and health plans
Identify barriers to referral acceptance and implement corrective strategies
Establish, cultivate, and sustain long-term relationships with community-based organizations, including shelters, housing providers, street medicine teams, behavioral health providers, substance use treatment programs, and faith- or culturally based organizations
Develop strategic referral partnerships that support ECM and CS enrollment and service delivery
Position the outreach team as a trusted, reliable referral partner within each county’s service ecosystem
Participate in community coalitions, case conferencing, and coordinated entry or outreach meetings
Formalize referral workflows and communication pathways with key CBO partners when appropriate
Supervise and coach outreach staff with an emphasis on relationship-building, referral generation, and documentation quality
Train staff on how to engage CBO partners effectively and professionally
Conduct regular performance reviews tied to outreach productivity and partnership development
Oversee daily outreach activities across multiple counties, prioritizing locations and partners that yield sustainable referral opportunities
Support staff in complex field-based engagement, enrollment, and partner coordination efforts
Ensure outreach coverage aligns with ECM and CS growth and access priorities
Maintain strong working knowledge of ECM eligibility pathways and available Community Supports
Coordinate closely with ECM Care Managers and CS operational teams to ensure warm handoffs and timely intake
Translate health plan and county priorities into targeted outreach and partnership strategies
Serve as a key point of contact for outreach-related referral activity across multiple counties and health plans
Participate in performance review meetings related to referrals, partnerships, and access
Support audits and reporting related to outreach, referrals, and partner engagement
Ensure accurate and timely documentation supporting referrals and partner interactions
Use data to assess referral trends, partner performance, and outreach effectiveness
Support continuous quality improvement initiatives tied to referral generation and community partnerships