Street Outreach Supervisor

Archdiocese of St. Louis

About The Position

The Archdiocese of St. Louis strives to teach and share our faith, serve others, and foster unity throughout the St. Louis area. Once a part of Kenrick-Glennon Seminary's campus, the Cardinal Rigali Center in Shrewsbury, MO is today the headquarters and curia (governing body) for the Archdiocese of St. Louis. Job SummaryThe Street Outreach Supervisor (SOS) is responsible for overseeing the daily operations of the street outreach program including ensuring documentation standards are met, coordination of daily activities for a 2/3-person team serving homeless individuals in St. Charles, Lincoln, and Warren County. The SOS acts as a team member providing outreach services while also coordinating the work of the team by identifying and building relationships with literally homeless people to provide immediate support, interventions, and assessments. This position will address urgent medical and psychiatric needs by providing access to emergency, physical and mental health services that are needed. This position will also locate emergency shelter and connect homeless individuals to the necessary assistance programs.

Requirements

Ability to work collaboratively with clients, program staff, team members, and to treat everyone with respect and dignity at all times.
Ability to supervise 1/2 full-time employee, including instructing, assigning, planning and reviewing work, and maintaining standards for employees/volunteers and coordinating activities
Ability to keep confidential information and only share client information on a need-to-know basis required for the job.
Exercise good judgment and use good organizational skills in evaluation situations, making referral decisions and following through.
Knowledge of street outreach principles
Knowledge of Case management methods, principles and techniques.
Knowledge of Community and agency resources
Knowledge of principles and methods of interviewing
Skills in case documentation
Skills in assessment case planning
Ability to pass a pre-employment or for cause drug test.
Ability to pass a Family Care Safety Registry background check.
Ability to pass a DMV check.
Must have own vehicle and insurance.
3 years’ experience in related job required (Required)
Exceptional communication skills including speaking, listening and writing.
High School Diploma or GED with 4 years’ relevant experience (Minimum requirement)
Driver's License (Required)

Nice To Haves

1-year supervisory experience (Preferred)
A Bachelor's degree in a Human Service field (Preferred)

Responsibilities

Supervise the street outreach staff and assist them in carrying out their duties.
Implement and train existing or new outreach staff on any new required procedures, policies, or forms; Provide performance feedback and coaching.
Conduct periodic file and note reviews as they pertain to the street outreach program.
Work flexible hours to perform outreach efforts and meet program needs, with some evenings and weekends.
Conduct daily street outreach to develop relationships and build rapport with clients to assist them in finding a home. Services may include assisting with gathering documentation, increasing income, securing identification, social security cards, birth certificates.
Conduct VI-SPDAT (Vulnerability Index-Service Prioritization Decision Assistance Tool) on homeless clients as needed.
Engage those who are homeless by gathering information to assess their needs and address their immediate needs by providing tangible items such as food, clothing, hygiene products, blankets, and referral information.
When needed, provide access to emergency, physical and mental health services, and transportation to program participants.
Connect program participants to a Care Service Social Service Worker for case management, in order to locate and secure emergency shelter and to identify long-term housing options.
Refer individuals and families to specialized agencies for any complex needs that cannot be handled by the Care Service.
Follow-up to ensure that referrals are completed; provide advocacy as needed
Keep detailed logs of outreach activities
Educate the community on the needs of the homeless by participating in speaking engagements when needed.
Attend staff meetings, conferences, other agency functions and community meetings as designated.
Attend necessary training and continuing education programs to ensure the highest level of efficiency.
Develop and foster relationships with other service providers such as schools, health, substance abuse and behavioral healthcare providers, police stations, and fire departments, to alert the Outreach Program as to where it might be able to target its services.
Identify new and existing opportunities to better assist clients in accessing resources, employment, supportive services, and housing opportunities
Participate in audit of grantor funds.
In conjunction with the Director of Program Services, evaluate and improve street outreach’s efficiency and effectiveness through developing, implementing, and analyzing benchmarks of program success and outcome measures; and identifying and implementing operational improvements that benefit clients.
Maintain accurate and up-to-date paperwork, including client files and program reports.
Maintain confidentiality for all personal recipient information and assure that program participant’s rights are protected.