Student Accounts Manager
About The Position
The Student Accounts Manager is responsible for overseeing the day-to-day operations of the Student Accounts Office, including student billing, cashiering, payment plans, refunds, third-party billing, and accurate maintenance of student financial records. This position supervises Student Accounts staff, ensures that established procedures are followed, and supports compliance with federal, state, and institutional regulations. The Manager provides high-quality service to students and families regarding account balances, payment options, and financial responsibilities while recommending process improvements that enhance accuracy and efficiency.
Responsibilities
- Manages daily operations of student account processes including billing, finance charges, payment plans, cashiering, 1098-T processing, external scholarship posting, and electronic data transfers.
- Ensures accuracy of the student accounts database and compliance with institutional, state, and federal requirements in routine processing.
- Monitors workflow to ensure timely completion of all student account activities, including refunds and payment postings.
- Work collaboratively with colleagues in Financial Aid, Finance and Administration, Enrollment Management, Registrar, Academic Advising, Athletics, Student Affairs, and all other departments to support recruitment and retention of students.
- Maintain strong working relationships with internal stakeholders, ensuring seamless communication and coordination Financial Aid.
- Provide competent and compassionate leadership by cultivating a collaborative, respectful, and healthy work environment; mentors and supports staff; and advances the institution’s core values of connection, commitment, compassion, and courage to enhance student success and belonging.
- Supervises, trains, schedules, and evaluates Student Accounts staff.
- Ensures appropriate cross-training to maintain coverage during high-volume periods, vacations, or absences.
- Provides coaching and support to build a student-centered service environment.
- Oversees early-stage collection efforts for delinquent student accounts.
- Coordinates account review, payment arrangements, and communication workflows.
- Prepare account documentation for referral to external collection agencies when appropriate.
- Monitors aging reports and recommends strategies to improve collection outcomes.
- Serves as a primary resource for students and families regarding billing, payment options, and financial responsibilities.
- Communicate professionally in person, by phone, and via email, ensuring clarity and exceptional service.
- Promotes monthly payment plans and other tools that support financial planning for families.
- Implements established departmental policies and procedures.
- Participate in process review to identify efficiency improvements and recommend operational enhancements.
- Assists with audit requests, data validation, and reporting associated with Title IV funds, tax reporting, and GAAP compliance.
- Ensures appropriate internal controls are maintained within daily operations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
