Student Assistant - FWS - Customer Service - On Campus

University of South Florida•Tampa, FL

9d•Onsite

About The Position

The Customer Services Assistant, as part of the Parking and Transportation Services Customer Service Team, will play a key role in delivering exceptional service to the USF campus community. Responsibilities include processing payments for parking permits and citations, as well as responding to customer inquiries regarding parking via phone, email, and in person. This position requires a professional demeanor, effective communication skills, and the ability to manage a variety of tasks in a dynamic environment. If you are a proactive, customer-focused individual eager to contribute to a collaborative setting, we invite you to apply for this fulfilling opportunity.

Requirements

Applicant must have a current Federal Work Study (FWS) award for the 2025-2026 academic year to be considered for this position.
Applicants are asked to demonstrate proof of their FWS award by printing their “Award Offer” screen from Student Self Service.
The applicant must be a currently enrolled student in good academic standing.

Nice To Haves

Previous customer service experience and proficiency in using Microsoft Office products such as Word, Excel, and Outlook.

Responsibilities

General clerical support such as filing, mail distribution, data entry, basic document creation, and providing support.
Assist PATS customers with the purchase of parking permits.
Provide friendly, professional customer service to PATS customers.
Assist PATS guests by answering the phone appropriately and/or referring them to the appropriate office staff.
Operate office machines and equipment.
Input data in an accurate and timely manner.
File and archive documents.
Maintain a clean and visually appealing work environment.
Maintain office supply inventory.
Route incoming and process outgoing mail.
Perform other duties as assigned.