Student Experience Specialist (Part-Time)

Blueprint Test Prep

19h•$22 - $25•Remote

About The Position

The Student Experience Specialist plays a critical role on Blueprint’s Service team, directly supporting students throughout their test prep journey. This role will provide exceptional service across all of our retail programs, with the majority of their time spent in learner-facing interactions, complemented by internal collaboration and administrative support. This is a part-time position averaging 20 hours per week, with the possibility of additional hours based on business needs. Scheduling may vary, and days off are not guaranteed to be consecutive.

Requirements

Bachelor’s degree required
0–3 years of experience in customer service, support, or student-facing roles.
Empathetic communicator with excellent writing skills and a knack for building trust quickly.
Highly organized with strong multitasking ability and attention to detail.
Tech-savvy and comfortable learning new systems (Intercom, HubSpot, Zoom, Slack, etc.).
Naturally curious and solutions-oriented, with a proactive mindset for anticipating student needs rather than just responding to questions.
Self-starter who thrives on a remote team and enjoys both collaboration and independent problem-solving.

Nice To Haves

Experience or familiarity with the test prep space is a plus, but not required.

Responsibilities

Serve as the primary point of contact for students via chat and email, providing timely, helpful, and empathetic support.
Help students navigate course materials, technical issues, and personalized study planning.
Perform account audits and process product guarantees (e.g., work checks and eligibility verifications).
Educate students on how to get the most from Blueprint’s platform and tools.
Flag complex cases for escalation and collaborate cross-functionally with sales, tech, and academic teams.
Update and maintain records in HubSpot, Intercom, and internal databases.
Train and improve our AI chatbot by flagging gaps and fine-tuning content.
Track and support student satisfaction, contributing to our service goals and team success metrics.
Other duties as assigned.