Student Loan Borrower Program Director

City of Philadelphia • Philadelphia, PA

4h • $90,000 - $110,000

About The Position

The Student Loan Borrower Program Director will oversee the development, implementation, and management of initiatives to support student loan borrowers. This program is designed to enhance borrower education, increase access to public service loan forgiveness, and create resources for borrowers seeking to manage student loans and avoid loan defaults. The ideal candidate will possess evidence of assisting student borrowers, strong analytical skills, a deep understanding of the federal student loan landscape, and the ability to cultivate positive relationships with borrowers, educational institutions, City departments, and non-profits. This position offers a unique opportunity to make a meaningful impact on borrowers' access to educational resources, student debt relief, and financial wellness. The position reports to the Deputy Chief Education Officer.

Requirements

• Deep knowledge of federal student loan repayment plans, regulations, and policies.
• Adept at communicating complex information using adult learning concepts.
• Knowledge of human resource principles and programs.
• Experience developing, monitoring and tracking programs in government or non-profit sectors.
• Must be detail oriented with the ability to work with diverse populations. and possess strong interpersonal skills.
• Excellent organizational skills required. Excellent oral and written communication skills required.
• Capacity to analyze and manage data associated with federal student loans.
• Ability to build a strong and collaborative team.
• Experience building and tracking budgets and completing financial reports.
• Experience working with confidential and personal information.
• Unquestioned personal and professional integrity.
• Excellent oral and written communication skills.
• Ability to cultivate relationships with senior level managers in government and non-profit entities.
• Comfortable speaking in public
• Ability to engage with a diverse array of residents and stakeholders.
• Commitment to equity and inclusion.
• Bachelor’s degree in public policy, government, human relations, organizational management, social work or finance preferred.
• 8-10 years' experience in government, a large nonprofit, an educational institution, or financial counseling organization.
• Fluency in Microsoft Office Suite, including Excel and PowerPoint.

Nice To Haves

• Experience leading and implementing change in large institutions preferred.
• We value diverse experiences and are open to flexible qualifications. If you are passionate about this role and meet some of the key criteria, we encourage you to apply.

Responsibilities

• Develop educational materials for federal student loan borrowers including new applicants and current borrowers.
• Work with the Mayor’s Office of Education communications director to develop and manage public content.
• Provide regular updates to City departments and partners on the student debt landscape.
• Develop and facilitate regular trainings and webinars.
• Work with City departments and non-profits to provide public outreach and education regarding student debt.
• Amplify awareness of student debt scams and strategies to avoid them.
• Track phone and web inquiries and provide basic information and referrals to the borrowing community.
• Identify and implement strategies that link federal loan borrowers to individualized financial and debt counseling.
• Identify and coordinate with internal and external partners providing financial counseling services.
• Develop programs to provide access to financial counseling and loan management strategies to City of Philadelphia residents.
• Provide access to information to borrowers seeking to avoid or manage loan default.
• Work with City departments to promote public service loan forgiveness.
• Identify policies and processes that can streamline employment certification for current and former City employees
• Develop a program or programs to support public service loan forgiveness awareness and application support for employees of educational institutions.
• Track activities, outcomes and provide quarterly reports.
• Identify and train staff to support programming efforts
• Solicit, oversee and support vendor contracts.
• Prepare annual budget and performance metrics.
• Identify funding sources and secure funding to support internal and external efforts.
• Draft and submit grant reporting as needed.

Benefits

• City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.
• The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

What This Job Offers

• Job Type: Full-time
• Career Level: Director