Student Service Specialist Floater

Columbus State Community College•Columbus, OH

7d•$20

About The Position

The Specialist supports both new and continuing students by ensuring a smooth transition throughout the enrollment process. This position rotates among three different departments, Student Central, Admissions, and Placement Testing based on operational needs. This role provides guidance on key campus services, including financial aid, student records, course registration, and residency for tuition purposes. It also supports the functions of the Admissions Office, welcoming and serving perspective students as well as proctors placement tests. While the Specialist primarily assists students in person, they may also provide support by phone, email, and chat.

Requirements

Highschool Diploma or GED.
Three (3) years of clerical experience in the area of the assigned specialized function.
An appropriate combination of education, training, coursework and experience may qualify a candidate
State Motor Vehicle Operator’s License or demonstrable ability to gain access to work site(s)

Responsibilities

Works closely with students throughout the admission and enrollment process and supports the areas of Student Central, Admissions, Assessment & Placement, and New Student Programs.
Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat.
Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine best course of action.
Introduces new students to Columbus State systems and resources while assisting with admissions.
Provides campus tours for in-person events and information sessions while serving as a member of the Welcome Team.
Collaborates with faculty, staff and community to support initiatives.
Communicates with students regarding the assessments/course placement/testing processes and procedures.
Utilizes professional proctoring to support and secure testing environment.
Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process.
Provides computer navigation support to students utilizing self service student portal and other electronic tools.
Supports students in self-serve processing of course drop/adds, completing the admission application, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc.
Utilizes professional proctoring procedures to support a secure testing environment.
Helps with workshops and explains College admission process, enrollment steps, and ongoing student service requirements.
Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources.
Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students.
Provides comprehensive customer service in high volume and challenging environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary.
Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures.
Provides general support to students and guests, including assistance with registration, student record updates, residency verification, and financial aid processes.
Facilitates prerequisite authorizations and other permissions required for student enrollment.
Participates in and delivers engaging presentations.
Provides guidance on departmental and campus-wide procedures.
Attends college and community events to answer general questions.
Scans and copies documents, distributes and processes mail, updates and orders admissions/registration publications/forms and various office supplies.
Maintains confidentiality to student records and other information.
Fosters and maintains a safe environment or respect and inclusion for faculty, staff, students, and members of the community.
Regular, predictable, and punctual attendance is required.
Attends all required departmental meetings and trainings.
Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.
Hours may include working outside of a normal workweek schedule as well as working in multiple locations as needed to meet workload demands, including occasional Saturday morning shifts.