Student Services Advisor
About The Position
Join our dedicated team and make a difference in students’ lives! We believe that a supportive community is the foundation of academic achievement. If you have a positive, problem-solving mindset and a genuine desire to empower students, we invite you to apply. You’ll work alongside a dedicated group of professionals committed to creating a thriving, inclusive, and encouraging educational environment. Together, we don't just help students succeed—we help them persevere. Your day-to-day impact will include: Proactively monitor academic and attendance reports to identify students who may need a helping hand, intervening early to keep them on the path to success. Connect students with vital resources, both internal (like tutoring) and external (such as agencies for childcare, housing, or financial assistance). You’ll be the bridge that helps them overcome life’s hurdles. Reach out to students via phone, email, or in person with professionalism, empathy, and a listening ear. You’ll build trusting relationships while strictly adhering to FERPA guidelines to protect student privacy. Act as a knowledgeable navigator, directing students to the right department—whether it’s Financial Aid, Admissions, or someone else—to resolve their issues and challenges efficiently. Manage essential administrative processes with care, assisting students with Course Rescheduling, Leave of Absence forms, and facilitating the paperwork for re-enrollments to ensure a smooth transition back to school. Help plan and execute engaging events that foster school spirit and connection. From new student orientation and workshops to graduation ceremonies and student appreciation days, you’ll help create memorable experiences. Assist students in navigating electronic resources and help maintain a vibrant campus events calendar that highlights key dates, compliance topics, and community-building activities. Maintain accurate and timely records of all student interactions to ensure continuity of care and institutional effectiveness.
Requirements
- An Associate Degree or higher
- At least one (1) year of experience advising, supporting, or guiding students in a post-secondary (college/university) setting
- Exceptional verbal and written communication skills
- Strong interpersonal skills; you’re approachable, empathetic, and a natural relationship-builder
- Proficiency with word processing, email, and basic computer systems; comfort with learning new student databases
- Solid organizational and basic math skills for tracking student progress and data.
- Any equivalent combination of training, education, or experience that meets the minimum qualifications
Responsibilities
- Proactively monitor academic and attendance reports to identify students who may need a helping hand, intervening early to keep them on the path to success.
- Connect students with vital resources, both internal (like tutoring) and external (such as agencies for childcare, housing, or financial assistance).
- Reach out to students via phone, email, or in person with professionalism, empathy, and a listening ear.
- Act as a knowledgeable navigator, directing students to the right department—whether it’s Financial Aid, Admissions, or someone else—to resolve their issues and challenges efficiently.
- Manage essential administrative processes with care, assisting students with Course Rescheduling, Leave of Absence forms, and facilitating the paperwork for re-enrollments to ensure a smooth transition back to school.
- Help plan and execute engaging events that foster school spirit and connection.
- Assist students in navigating electronic resources and help maintain a vibrant campus events calendar that highlights key dates, compliance topics, and community-building activities.
- Maintain accurate and timely records of all student interactions to ensure continuity of care and institutional effectiveness.
Benefits
- We value our team members and are proud to offer a competitive hiring range along with a robust suite of benefits designed to support your well-being, financial security, and professional growth:
- Hiring Range: $20.80 to $24.96
- We're proud to share our robust benefits during your interview!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
