Student Services Coordinator

Samuel Merritt University•Foster City, CA

2d•$23 - $30

About The Position

Coordinate student access to holistic services inclusive of student services and support, tutoring, counseling, disability resources, health services, financial aid, and registration. Organize co-curricular programming and professional development opportunities according to the students’ needs and desires. Work closely with the Assistant Dean of Students for Campus Life and Academic Leadership to assess, communicate, and meet students’ non-academic needs. Also, responsible for providing primarily virtual communication while engaging students through various online platforms to personalize their learning experience. In addition, person will be sharing responsibility for assessing services annually to make improvement in meeting students’ needs

Requirements

Excellent communication skills required, including the ability to communicate effectively with counselors, prospective students and family members, and other professional colleagues.
Excellent written communication skills, including the ability to organize and effectively communicate ideas.
Courteous and professional manner required.
Diplomacy in dealing with conflict.
Attention to details as they relate to recordkeeping and documentation of services provided.
Demonstrated ability to make decisions and exercise professional judgment.
Ability to interact with College faculty and staff, medical center staff, currently enrolled students, and other professional student services staff.
Ability and skill to work independently, and as part of a designated team.
Ability to travel to other SMU campuses as needed.
Baccalaureate required, or appropriate level of experience
Candidates must possess a baseline level of competencies for Student Affairs educators, as outlined by ACPA/NASPA : Personal and Ethical Foundations Values, Philosophy, and History Assessment, Evaluation, and Research Law, Policy, and Governance Organizational and Human Resource Leadership Social Justice and Inclusion Student Learning and Development Technology Advising and Supporting

Nice To Haves

Master’s in Higher Education, Student Affairs, Counseling, or related preferred.

Responsibilities

Coordinate student access to all student services by cultivating relationships and developing processes, when necessary, in partnership with appropriate department leads.
Collaborate with the Assistant Dean of Students for Campus Life and Academic Leadership to plan, manage and deliver student orientation.
Develop and deliver co-curricular programming at the campus appropriate to the success needs of those students.
Work with the Assistant Dean of Students for Campus Life and Academic Leadership to assess, communicate and meet students’ non-academic needs.
Coordinate Career Services for Oakland Campus which includes researching and employing best practices related to healthcare career job applications, career opportunities, resumes, cover letters, letters of recommendation and interviewing.
Maintain close, effective working relationships with the people and departments across the university including the Office of the Registrar, Financial Aid, Student Services, academic programs, and Student Accounts.
Work closely with student government (responsible for process of nomination/election of student representatives, facilitate meetings with student representatives, partner with SBA for events, and act as liaison between student representatives and faculty/staff/ administrators)
Develop and maintain a working knowledge of SMU policies and have the ability to effectively apply them in the role of Student Services Coordinator.
Serve as an ombudsperson for students in crisis situations.
Collaborate with the Assistant Dean for Campus Life and Academic Leadership to deal appropriately with student professionalism issues based on SMU policies and procedures.
Guide students through the grievance process or any other SMU proceedings as needed.
Assess services annually to make improvement in meeting students’ needs