Student Success Coach

Bennett College•Greensboro, NC

18h

About The Position

The Success Coach will work with Bennett College students to develop skills, behaviors, and habits, that contribute to success in college and beyond. These include, but are not limited to, academic and career goal setting, learning strategies, time management and organization, self-regulation, and self-efficacy. It is the responsibility of the Student Success Coach to assist in guiding students in retention and degree completion efforts. The Student Success Coach is a collaborative services role focused on retention and graduation, outreach, and intervention. This position is scheduled Monday – Friday, 8:00am – 5:00pm. Some evenings and weekends may be required.

Requirements

Knowledge of Bennett College’s mission, policies, and procedures.
Ability to work in a face-to-face, hybrid, and online environment.
Skill in the use of office equipment and technology, including computers and related software, such as word processing, databases, and spreadsheets, and the ability to master new technologies.
Ability to handle confidential information.
Ability to understand instructions and follow detailed procedures consistently.
Demonstrated good organizational skills, including the ability to prioritize multiple tasks, work in a fast-paced environment with numerous interruptions, and meet deadlines.
Skill in maintaining and updating records and related systems.
Ability to effectively communicate and present ideas and concepts orally and in writing.
Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts.
Ability to critically assess situations, maintain attention to detail, solve problems, work efficiently, and adapt to change.
Bachelor’s Degree required
Minimum three years of work-related experience assisting and assessing students/clients in academic and/or life skills.

Nice To Haves

Master’s Degree preferred.

Responsibilities

Provides mentoring and coaching for students to develop and accomplish their personal, academic, and professional goals.
Assist students in creating a personalized degree completion plan.
Assists newly admitted and current students with college processes related to registration, financial aid, career services and other related topics, as needed.
Refers students to appropriate internal and community-based programs and support services.
Serves as a liaison between students and their respective academic departments.
Attend division/advisory meetings to remain current in program offerings and career/occupational trends.
Relays pertinent information to appropriate Student Service function when necessary.
Assists with the development of student success, retention, and completion materials and presentations.
Maintains accurate/updated records of assigned student cohort.
Engages at-risk, underserved, first generation, low income and differently abled students.
Provides one-on-one and group meetings to improve engagement and ensure student success.
Trains and coaches students regarding skills for success.
Develops and implements procedures for intake, monitoring, and assessment of student progress in accordance with current best practices.
Instructs an assigned section of OR 100 for New and Transfer Students.
Serves as Coordinator for Office of Student Success Program Initiatives
Performs other duties as assigned.