Part-Time (PM) Student Support Associate (Colorado Springs)

ACI Learning•Colorado Springs, CO

6h•$17 - $19

About The Position

As a Part-Time (PM) Student Support Associate at ACI Learning, you’ll be the friendly, reliable point of contact that keeps our learners confident and supported throughout their journey. You’ll help students stay on track with their courses, assist with attendance, scheduling, and academic progress, and make sure every interaction feels personal, professional, and empowering. You’ll handle questions across multiple channels — phone, chat, email, and text — providing timely, Tier 1 support and connecting learners with the right team when needed. You’ll also help maintain accurate student records in Salesforce, support compliance requirements, and collaborate across departments to make sure no learner slips through the cracks. When working onsite, you’ll manage the front desk, greet visitors, handle mail and deliveries, and keep our shared spaces organized and welcoming — all while helping create a supportive, learner-first environment.

Requirements

1–2 years of experience in a customer service or administrative support role, ideally in a fast-paced, learner- or client-focused environment.
Excellent communication and problem-solving skills — you enjoy helping people and keeping things organized.
Strong computer literacy, including comfort with Microsoft Office tools.
A collaborative mindset with the ability to adapt quickly and stay calm under pressure.
Commitment to ACI Learning’s values: accountability, customer focus, integrity, passion, resourcefulness, and teamwork.

Nice To Haves

Experience supporting IT training, education, or other learning environments.
Familiarity with Salesforce or Learning Management Systems (like Docebo).
IT Support or Help Desk experience, or related certifications such as CompTIA A+ or ITIL 4 Foundations.
Comfort using modern communication and collaboration tools like Teams, Zoom, Intercom, or Monday.

Responsibilities

Being the first and friendliest face (or voice) learners encounter when they need help — guiding them with empathy and precision.
Keeping student data organized, accurate, and actionable in Salesforce.
Ensuring smooth attendance tracking and helping learners stay in compliance with program standards.
Coordinating schedules, reschedules, and make-ups so students never lose momentum.
Partnering with internal teams to identify issues early and ensure quick, learner-centered solutions.
Upholding the ACI Learning standard of excellence — transforming lives through education and learner success.

Benefits

Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.
Four weeks of paid parental or medical leave, so you can focus on what matters most.
Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.
401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one.
One free course each year after 90 days — advancing your skills is part of the job.
Tuition assistance to support your continued education and professional growth.

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