Prospect Heights Front Desk Coordinator
About The Position
Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point. After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas. We are a team of hardworking and passionate individuals who are dedicated to helping people take care of their skin. Our team embodies our shared core values, and we aim to create a safe and supportive environment for everyone at Glowbar. We integrate these values into our everyday practices, and are culture carriers that pride ourselves on being: Driven: We are goal-oriented and results focused Outgoing: We are passionate about our team and clients in everything we do Problem Solving: We are scrappy problem solvers considering every option Enthusiastic: We are warm and lead with positivity Self-Aware: We understand our impact on others Trustworthy: We are dependable and depended upon. We are strongest when we work together
Requirements
- 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
- Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability
- Full-time requires 5 days of open availability, including both weekend days
- Part-time requires 3 days of open availability, including one weekend day
- Weekend only requires open availability Saturday and Sunday every week
- Must love hospitality and interacting with customers
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients
- Passion for beauty, skincare, learning and trying new things every day!
- Dedication to helping people
- Exemplary team player
- An entrepreneurial and positive spirit
- Value honesty and integrity in the workplace
- Commitment to improving personal performance
- Professionalism and pride in your place of work
- Excellent communication skills
- Knowledge of how to market and bring existing and new clients coming back
Responsibilities
- Create a safe space for clients to navigate through our modern experience
- Guide clients through check-in and retail check-out
- Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
- Provide clients with product knowledge and at-home routine suggestions
- Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions
- Provide feedback to management on progress and challenges, paired with suggestions
- Collaborate with estheticians on opportunities to improve the experience to better support and inform clients
- Assist Management in daily studio tasks and projects
- Maintain front of studio retail inventory & operating supplies on regular intervals
- Enhance and uphold standards, policies & procedures through various means of communication
- Assist with social media on an as-needed basis
- Participate in events onsite/offsite
Benefits
- Medical, dental and vision insurance largely paid for by Glowbar
- Paid Time Off
- Paid Sick Leave
- Paid Holidays
- Short and Long Term Disability Insurance
- Life Insurance
- Commuter benefits
- Accident and Critical Illness Insurance
- Employee Assistance Program (EAP)
- Annual Glowbar Membership with 2 guest passes
- Employee discounts on retail product
- Community giveback
- Friends and family discounts
- Team member referral bonuses
- Career advancement and continuing education opportunities
- Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
