Success Coach (PSS3) - Rowan Online

Rowan University • Glassboro, NJ

4d • Hybrid

About The Position

Rowan Online is committed to expanding access, empowering students, and elevating the impact of high-quality digital education. We believe in fostering independence, curiosity, empathy, and leadership through flexible online pathways, meaningful engagement, and exceptional learning experiences. If you believe in the power of transformative online education, champion innovation, value inclusion, and are dedicated to helping students thrive, there is a place for you here. The Rowan Online Success Coach (PSS3) plays a vital role in ensuring students feel supported from enrollment confirmation through graduation. This position centers on proactive outreach, personalized academic planning, and data-informed engagement to promote retention, persistence, and timely degree completion. Success Coaches serve as trusted partners, guiding students through registration, transfer credit questions, and resource navigation while building meaningful, student-first relationships.

Requirements

• Bachelor’s degree from an accredited institution.
• At least two years of experience in academic advising, counseling, student success, or student affairs, preferably in higher education (additional relevant education may substitute for experience).
• Ability to work effectively in a technology-driven environment with frequent data use and high student interaction.
• Proficiency with student information systems, CRM platforms, and advising tools (e.g., Banner, Starfish).
• Strong written, verbal, and interpersonal communication skills.
• Demonstrated customer service orientation and ability to build trust with diverse student populations.
• Ability to use data and dashboards to guide outreach and intervention strategies.
• Must have a track record of measurable success and achievement.
• Welcomes the challenge to grow, learn, and improve in a collaborative environment.

Nice To Haves

• Master’s degree in Higher Education, Counseling, Student Affairs, or a related field.
• Experience working with online, adult, transfer, or non-traditional students is strongly preferred.

Responsibilities

• You will proactively engage and manage a caseload of online students across degree and certificate programs, providing personalized academic guidance and holistic support.
• You will develop individualized degree plans, assist with registration, provide preliminary transfer credit estimates, and guide students from admission through first-term enrollment and beyond.
• You will communicate regularly with students via phone, email, text, and virtual meetings, ensuring accurate and timely documentation of all interactions in the system of record.
• You will leverage reports and dashboards to identify trends, prioritize outreach, and intervene early with students who may be at risk.
• You will serve as a concierge for university resources, connecting students to academic, financial, and personal support services, and participate in orientations, webinars, recruitment events, and engagement initiatives.

Benefits

• Eligible employees receive comprehensive NJ State health, dental, and retirement benefits; generous accrued time off and paid holidays; and tuition reimbursement for employees, spouses, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouses and dependents).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees