Summer Float Teller

Liberty Bank•Middletown, CT

10d

About The Position

As a Summer Float Teller you will ensure that the customer experience is consistently aligned with Liberty Bank’s Leadership, Vision, Mission, and Core Values. You will build great rapport with customers as well as being a strong team player who takes pride in performing well and helping others all while contributing to a positive team environment. As a Teller, you will identify opportunities to make meaningful referrals while maintaining integrity and ethical standards. You will lead by example and thrive on delivery of exceptional customer service. The Teller role is critical in helping the branch achieve its sales, service, and operational goals. In this role you are responsible for compliance with bank policies, procedures, and operational integrity. You will collaborate with your Manager to personally grow and develop in the areas of Retail Banking to achieve your career goals.

Requirements

Must be an enrolled college student and available to work full time through the summer break
Must have an ability to travel to all of Liberty Bank's retail offices as needed.
Minimum of 6 - 12 months cash handling and customer service experience
Availability to work Saturdays and/or extended hours as required
Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience
Demonstrate strong verbal and written communication skills
Exhibits positive attitude
Proficient computer skills including Microsoft Word, Excel, Outlook and other related applications
Ability to effectively ask questions and identify needs to enhance the customer relationship
Attention to detail and the ability to interpret a variety of instructions furnished in written and oral forms

Responsibilities

Engage with customers and employees to create a positive customer experience and team environment
Responsible for exceeding customer service standards and ensuring branch operations are in accordance with the bank policies and procedures
Model and ensure a collaborative and supportive culture within the branch team as well as with interdepartmental contacts and resources
Accurately and efficiently perform a range of customer service transactions
Meet and exceed individual referral goals
Proactively engage in opportunities to learn new and existing products and services
Actively participate in sales meetings and offer creative and innovative ideas
Protect the interest of the bank and minimize loss through adherence to security measures and other policies and procedures
Filter every decision, when necessary, through sound judgement and decision making
Address customer questions and concerns while referring to appropriate internal resources for resolution, if necessary
Identify fraudulent activity to prevent potential losses to the Bank
Maintain and balance a cash drawer
Process and settle ATM and/or Vault
Ensure workstation is organized and maintained to satisfy Liberty Bank standards
Ensure compliance with State and Federal Regulations.
Perform other duties and tasks as requested
Actively promotes Liberty Bank within the community and maintains the highest level of customer and employee confidentiality