Summer HRL Office Assistant (Student)

American University • Washington, DC

2d • $18 • Onsite

About The Position

The Office Assistant (OA) is a student staff member in Housing & Residence Life within the University’s Division of Student Affairs. OAs play a critical role in providing high-level customer service, administrative support, and ensuring smooth daily office operations. This position fosters a welcoming experience for students, families, and campus partners. Office Assistants report to the Housing Assignments team and collaborate with professional and student staff across Housing & Residence Life.

Requirements

• Must be enrolled as a student at American University.
• Maintain a cumulative GPA of 2.25 or higher.
• Demonstrate strong organizational, communication, problem-solving, and customer service skills.
• Exhibit professionalism, reliability, and confidentiality in handling sensitive information.

Responsibilities

• Serve as the first point of contact for students, families, and guests at the Housing & Residence Life office.
• Assist via phone, email, live chat, and in-person interactions, providing accurate information about housing policies, procedures, and campus resources.
• Support special projects, including organizing documents and reviewing HRL communication and websites.
• Monitor and respond to inquiries in a timely and professional manner.
• Assist with processing paperwork and administrative tasks.
• Support office events, meetings, and training sessions as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed