Summer Information Technology Specialist Ages 18+

All Career•Louisville, KY

2d•Onsite

About The Position

This position works as a member of the Technology Solutions Group providing frontline, location-based IT support for end users and guests. This includes all front-of-house technology solutions and infrastructure support.

Requirements

Must be 18 years of age or older.
Minimum of one (1) year of experience in administering computer systems or equivalent educational program.
Proficiency in using personal computers, including MS/Windows OS, and Microsoft Office products.
Successful completion of pre-employment background check.
Physical ability to walk and stand for prolonged periods, bend frequently and sit, stoop, and squat occasionally as well as tolerate extreme weather conditions.
Physical ability to work in confined spaces, climb stairs, and lift up to 50 pounds.
Positive attitude with the ability to communicate in a professional and courteous manner.
Strong understanding of and focus on safety and guest service.
Ability to display and live our Lead with Love principles by being patient, kind, trusting, unselfish, truthful, forgiving, respectful, humble, and dedicated.
Ability to prioritize and complete assignments in a timely manner.
Ability to adapt and adjust to changes as needed.
Ability to maintain a high standard of safety, guest service, efficiency, and cleanliness.
Ability to consistently meet park and HFE standards.
Ability to learn new processes and procedures.
Ability to work during property operating hours, including weekdays, weekends, holidays, and evenings.

Nice To Haves

Themed attraction, hospitality, aquarium, zoo, or similar experience is a plus.
Experience with Oracle Micros Simphony, Pronto Xi, or Vivaticket BOS also a plus.

Responsibilities

Work closely with the IT Manager to provide support throughout the park including revenue systems, infrastructure, and firewalls.
Support help desk with logging tickets, troubleshooting issues, and resolving problems.
Manage 30% of help desk tickets related to the revenue system.
Reset network passwords, manage crisis escalation, and dispatch calls to field technicians or other support personnel, as necessary.
Analyze and test new hardware/software configurations.
Configure and deploy new computers to end users.
Diagnose and provide path to resolve various technical issues.
Build rapport with help desk customers.
Record, track, and document help desk request problem-solving process including all successful and unsuccessful decisions made and actions taken to final resolution.
Provide “Value Added” Customer Service, treating customers with respect, clear, polite communications, and courteous follow-up.
Assist other IT department employees as needed.
Assist with corporate projects as needed.
Maintain corporate security and confidentiality.
Other duties as assigned.