West Michigan SuperBanker Float

Commercial Bank•Eureka Township, MI

21h•Onsite

About The Position

The SuperBanker is responsible for assisting all customers with new and existing depository accounts, personal lending, and transactional needs; cross selling products and services to customers. Follow Commercial Bank policies and procedures while providing excellent service to customers who choose to hold their relationship with Commercial Bank. Essential Duties and Responsibilities Included but are not limited to: • Works with new and existing customers to discuss and recommend Commercial Bank’s products and services based on features and benefits to fit the customer’s needs. • Creates, delivers, and discusses proposals for prospects and customers who have expressed interest in Commercial Bank’s products and services, focusing on deposit and relationship growth. • Opens consumer and business depository accounts • Assist in the origination of mortgage and personal loan applications via face-to-face or over-the phone borrower(s). • Assist in loan closings with borrower(s). • Communicate efficiently with peer departments to meet our customer needs, resolve issues, and ensure overall customer satisfaction. • Maintains product knowledge for all of Commercial Bank’s products and services and the procedures for selling, opening, and servicing those products and services related to deposits and consumer lending. • Conducts depository and customer changes accurately and efficiently. • Processes customer transactions as needed within the branch. • Delivers on Commercial Bank’s customer service promise and follows up timely. • Maintain trust by keeping all customer’s business confidential. • Ensures compliance with all internal controls and established policies and procedures. Recommends changes to procedures to streamline processes. • Responsible for completing required BAI training annually

Requirements

Associate’s Degree in Business or related field preferred.
NMLS - Must be able to become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) within 3 months of hire.
Notary Public – Must be able to obtain Notary Public certification within 3 months of hire.
Minimum requirement of 2 years of banking or related experience required.
Ability to multitask
Excellent interpersonal skills and demonstrates problem-solving abilities
Good understanding of all Commercial Bank’s depository products and services
Good understanding of the Bank’s Core system and MS Office Suite
Strong organizational skills.
Excellent written, verbal, interpersonal and analytical skills; ability to communicate effectively and project a professional image.
Familiar with and abides by all bank regulations including but not limited to BSA and OFAC.
Adhere and comply with all Bank Policies.

Responsibilities

Works with new and existing customers to discuss and recommend Commercial Bank’s products and services based on features and benefits to fit the customer’s needs.
Creates, delivers, and discusses proposals for prospects and customers who have expressed interest in Commercial Bank’s products and services, focusing on deposit and relationship growth.
Opens consumer and business depository accounts
Assist in the origination of mortgage and personal loan applications via face-to-face or over-the phone borrower(s).
Assist in loan closings with borrower(s).
Communicate efficiently with peer departments to meet our customer needs, resolve issues, and ensure overall customer satisfaction.
Maintains product knowledge for all of Commercial Bank’s products and services and the procedures for selling, opening, and servicing those products and services related to deposits and consumer lending.
Conducts depository and customer changes accurately and efficiently.
Processes customer transactions as needed within the branch.
Delivers on Commercial Bank’s customer service promise and follows up timely.
Maintain trust by keeping all customer’s business confidential.
Ensures compliance with all internal controls and established policies and procedures.
Recommends changes to procedures to streamline processes.
Responsible for completing required BAI training annually