Supervisor Baggage operation SEA
About The Position
Individuals in this position will provide leadership, supervision, and operational support to Baggage Handlers within the CCSS contract. The Baggage Handler Supervisor acts as a liaison between the organization, Port of Seattle stakeholders, airline partners, and regulatory agencies in support of international baggage operations. This role has primary oversight of all hourly baggage handling associates, including scheduling, timesheet accountability, recruitment, orientation, training, and workforce development. Supervisors are responsible for ensuring the safe, orderly, and compliant handling of passenger baggage within Federal Inspection Services (FIS) and International Arrivals Facility (IAF) areas. Asset management, equipment readiness, reporting, and execution of contract-related operational programs are also within the scope of this position. Baggage Handler Supervisors coordinate closely with local managing leaders to meet company objectives, contractor expectations, and operational deliverables.
Requirements
- Self-directed and self-motivated, able to work long hours independently with limited supervision
- Organized and able to establish, communicate, and enforce processes and procedures
- Ability to work flexible schedules as the airport operates 24/7/365, including irregular operations and staffing emergencies
- Strong interpersonal, verbal communication, and leadership skills
- Conflict resolution, negotiation, and performance counseling skills
- Two or more years in a leadership or supervisory role
- One or more years of administrative experience
- Ability to acquire and maintain Port of Seattle and TSA badge credentialing
- Ability to acquire and maintain Customs seal credentialing for work in bonded areas
Nice To Haves
- Experience working in an airport, aviation services, baggage operations, or logistics-focused environment
- Multilingual skills, particularly in languages commonly spoken by international travelers
- Experience supporting workforce development, operational change, or culture alignment initiatives
Responsibilities
- Supervise and hold Baggage Handlers accountable for compliance with safety standards, training requirements, and operational procedures
- Oversee daily baggage handling operations including tipping and arrangement of luggage, carousel management, oversized and odd-sized baggage processing, if unattended baggage storage, and cart recirculation
- Execute and support recruitment, orientation, training, scheduling, and performance management of hourly baggage handling employees
- Monitor and ensure proper selection and use of PPE and adherence to approved baggage hygiene and handling guidelines
- Coordinate staffing and baggage flow during irregular operations, high-volume arrivals, or limited carousel availability
- Oversee asset management including baggage carts, flatbeds, radios, uniforms, and related equipment
- Review policies, procedures, and training regularly for accuracy and necessary updates
- Prepare and submit required operational and administrative reports
- Communicate clearly and professionally, in person or via electronic devices, with employees, contractors, airline partners, guests, and stakeholders
- Exercise sound judgment to prevent damage to property, ensure passenger safety, and avoid interference with airport operations
- Ensure coordination and understanding of roles during health and medical emergencies, security incidents, and evacuation situations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
