Supervisor, Care Management Support

Curana Health, Inc.

1d • Remote

About The Position

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it.
As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.
Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.
If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you.
For more information about our company, visit CuranaHealth.com.
Summary
The Supervisor, Care Management Support, oversees Curana's non-clinical support staff. Their team is comprised of Medical Assistants who round on Curana patients residing in Senior Living Communities and virtual non-clinical staff who support administrative tasks (i.e., facilitating lab orders, medication refill requests, managing patient and family calls, and census management).

Requirements

• Demonstrated care coordination knowledge and familiarity with non-clinical provider support functions like scheduling appointments and EMR management.
• Proficient computer skills and exhibits knowledge in using various Microsoft Office applications.
• Excellent organizational and time management skills with the ability to prioritize tasks.
• Willingness to travel to local or out-of-state Senior Living Communities.
• Demonstrated strategic thinking with the ability to identify opportunities for process improvement.
• Associate degree in a healthcare-related field or healthcare certification.
• Minimum 2 years in a supervisory or leadership role.
• 2+ years' experience working in a medical office, Senior Living Community, or other related fields
• Remote position requires a reliable high-speed internet connection.
• Occasional travel to local or out of state Senior Living Communities.

Responsibilities

• Hire and conduct new employee orientation for non-clinical support staff.
• Evaluate workload, priorities, and adjust allocation of time and resources to increase efficiency and effectiveness.
• Collaborate with the Manager of Care Management Operations on operational issues, staffing, and program needs, and present a solution for issues.
• Facilitate and lead team weekly meetings to discuss performance, upcoming training, and ensure the team’s alignment on new workflows as applicable.
• Review and approve payroll, track attendance, and oversee employee leave, FMLA, and call-offs.
• Educate the support team on Curana workflows, policies, and procedures.
• Implement and monitor new care management programs.
• Perform quality assurance audits on virtual and on-site staff.
• Other tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree