Supervisor, Consumer Credit (Western Region)

Nissan • Las Vegas, NV

12d • Remote

About The Position

We are currently looking for a Supervisor, Consumer Credit to join our team in Stanfield, AZ or Las Vegas, NV covering Western Region (Remote) Work hours will be Monday to Friday 8 hrs/ day shift scheduled between 7 am to 11 pm CT with flexibility to work on weekends on rotation required. Residents of Dallas and commutable distance to Dallas should be open to work 5 days in office. Job Details: Interacts with dealers to render credit decisions on complex credit issues escalated by Credit Analysts or initiated by dealers; negotiates tiers/term and reviews deal structure with dealers. Reviews reports to monitor regional productivity, dealer portfolio and performance and Analyst performance. Performs deal reviews of decisioned credit applications and call quality monitoring. Conducts coaching sessions and provides guidance and direction to Analysts. Communicates with Field Service Managers and cross-functionally as needed. Develops and maintains a positive business relationship with the dealers, providing customer service and support. A Day in the Life: Interacts with the dealer to render credit decisions on complex credit issues referred by the Analyst or initiated by the dealers. Acts within pre-established Supervisor Credit Authority Level. Review dealer portfolio performance reports to monitor dealer performance and regional purchase policy in order to identify trends and opportunity areas. Review and monitor productivity reports of the region and ensure compliance with performance standards for servicing turn-times. Conducts deal reviews and call quality monitoring of the Credit Analyst’s I, II and Senior levels to ensure decisions being made and purchase policy is in alignment of organizational goals and objectives. Conduct one-on-one coaching sessions with Credit Analyst I, II and Senior level to provide performance feedback and review of decisions. Oversight and monitoring of the workflow including staffing levels, queue progress, call statistics and availability. Makes suggestions to adjust work procedures as needed for maximum efficiency. Write and conduct annual performance reviews. Conduct training both new-hire and on-going training and development of the Analysts. Coordinates with the Field Sales team to promote and maintain positive relations with the dealer base. Builds and maintains dealer relationships by providing excellent customer service. As necessary, performs other related duties of which the above are representative.

Requirements

• Extensive knowledge of credit analysis.
• Thorough knowledge of the automotive dealer business.
• Strong analytical, problem solving, written and verbal skills.
• Excellent customer service, interpersonal, conflict resolution, and negotiation skills.
• A minimum of five years credit lending experience required, with 3 years of secured credit buying experience preferably in automotive finance will be beneficial.
• Demonstrated performance with increasing responsibility including team leader/oversight of a team in a leadership position.
• One to two years in a work leader role coordinating the work of other employees or contractors. This includes training new employees, assigning work, and checking the timeliness and quality of work. May have provided input into performance reviews.
• Bachelor's degree in Finance or degree in related field required.
• Computer use to look up data or information, to generate/print standard reports or spreadsheets developed by others, or to use computer programs developed by others.

Nice To Haves

• 3 years of secured credit buying experience preferably in automotive finance will be beneficial.

Responsibilities

• Interacts with dealers to render credit decisions on complex credit issues escalated by Credit Analysts or initiated by dealers; negotiates tiers/term and reviews deal structure with dealers.
• Reviews reports to monitor regional productivity, dealer portfolio and performance and Analyst performance.
• Performs deal reviews of decisioned credit applications and call quality monitoring.
• Conducts coaching sessions and provides guidance and direction to Analysts.
• Communicates with Field Service Managers and cross-functionally as needed.
• Develops and maintains a positive business relationship with the dealers, providing customer service and support.
• Acts within pre-established Supervisor Credit Authority Level.
• Review dealer portfolio performance reports to monitor dealer performance and regional purchase policy in order to identify trends and opportunity areas.
• Review and monitor productivity reports of the region and ensure compliance with performance standards for servicing turn-times.
• Conducts deal reviews and call quality monitoring of the Credit Analyst’s I, II and Senior levels to ensure decisions being made and purchase policy is in alignment of organizational goals and objectives.
• Conduct one-on-one coaching sessions with Credit Analyst I, II and Senior level to provide performance feedback and review of decisions.
• Oversight and monitoring of the workflow including staffing levels, queue progress, call statistics and availability.
• Makes suggestions to adjust work procedures as needed for maximum efficiency.
• Write and conduct annual performance reviews.
• Conduct training both new-hire and on-going training and development of the Analysts.
• Coordinates with the Field Sales team to promote and maintain positive relations with the dealer base.
• Builds and maintains dealer relationships by providing excellent customer service.
• As necessary, performs other related duties of which the above are representative.

Benefits

• Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).
• Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees