Supervisor, Customer Service Annuities
About The Position
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Customer Service Supervisor to join our Annuities Customer Service team in Omaha, NE or Newport Beach, CA. This role is hybrid. We believe in empowering our employees to get work done both in and out of the office. As a Customer Service Supervisor, you’ll move Pacific Life, and your career, forward by leading and developing a team of customer service representatives. You will fill an existing role that sits on a team of 10-12 people within Consumer Markets Division Life Service Solutions. You will work closely with a team of supervisors and managers in a fast-paced environment.
Requirements
- SIE and Series 6 license required
- Proven coaching and leadership experience
- Effective communication skills
- Strong attention to detail, critical thinking, resourcefulness and accountability
Nice To Haves
- Knowledge of Pacific Life Insurance products
- Call center experience
- Team management experience
Responsibilities
- Actively coaching your team to meet benchmarks for quality and productivity
- Meeting with staff regularly to focus on skill development and performance
- Creating a pipeline of talented staff ready for future roles
- Collaborating with peers on responding to escalated service requests
- Participating in interviewing new hires, identifying talent, and onboarding new staff
- Collaborating on workflow to ensure great service is delivered in a timely manner
Benefits
- Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
