Supervisor, Customer Service - Customer Assistance

Orange & Rockland Utilities • Spring Valley, NY

1d

About The Position

Under general supervision the Customer Assistance, the Supervisor is responsible
for planning, directing and controlling the activities of the employees in the
Customer Assistance Department. The Supervisor must supervise daily assignments
and activities of all assigned team members by planning, organizing, scheduling
and assuring that assignments optimize productivity and meet departmental,
organizational and company-wide operating goals. The Supervisor must utilize
available technology and other methods to constantly improve quality, efficiency
and productivity. The Supervisor must develop, coach and provide constructive
feedback to employees assigned to them to help provide positive customer
experiences. Ensuring communication of and compliance with Customer Service
procedures is one of the important tasks of this position. The Supervisor will
be interfacing with customers and other departments about requests and concerns.

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland
Utilities (O&R), and Consolidated Edison Transmission (CET) employees are
required to follow health, safety, and environmental policies, EEO, Standards of
Business Conduct, and all other applicable company policy and procedures. We all
share a responsibility to advance the company’s mission by excelling at our
three corporate priorities – safety of our people and the public, operational
excellence in all that we do, and ensuring the best possible customer
experience.

Responsibilities

• planning, directing and controlling the activities of the employees in the Customer Assistance Department
• supervise daily assignments and activities of all assigned team members by planning, organizing, scheduling and assuring that assignments optimize productivity and meet departmental, organizational and company-wide operating goals
• utilize available technology and other methods to constantly improve quality, efficiency and productivity
• develop, coach and provide constructive feedback to employees assigned to them to help provide positive customer experiences
• Ensuring communication of and compliance with Customer Service procedures
• interfacing with customers and other departments about requests and concerns

Benefits

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees