Supervisor, Customer Solutions - Platinum

Parts Town•Fort Wayne, IN

4d•Hybrid

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Responsible for shaping the experience of each Parts Town customer, the Supervisor, Customer Solutions (A.K.A. Captain, Parts Experts) is a voice to the way that Parts Town is changing the industry ! The Customer Solutions Specialist Supervisor will support internal team members by serving as the primary point of contact for training and guidance. This person will support the day-to-day functions related to the operations of the I-Team.

Requirements

You have at least 1 year of mentorship, Team Lead, or Supervisor experience (preferably in a customer service role)
You exhibit stellar organizational skills and intermediate computer skills
You pay close attention to detail and thrive in a fast-paced environment
You have an outgoing, positive, team-spirited, one-for-all personality
You get excited about teaching and guiding team members throughout the Parts Town experience while maintaining a friendly and helpful demeanor (no zombies, please!)
You think outside the box and are always looking to innovate!
You might even say your middle name is “Above and Beyond”
You’re an all-star communicator and are proficient in English (both written and verbal)
You have a quality, high speed internet connection at home

Responsibilities

Manage the daily workflow of the Customer Solutions Specialists
Coaching and developing team members, fostering a positive team environment, evaluating, and developing internal processes central to parts identification, pricing management and building strong customer relationships.
Supporting internal team members ’ personal growth and development as they progress through their Parts Town journey.
Evaluating and improving existing processes
Effectively collaborating with customers, manufacturers, and internal departments regarding the customer’s needs and finding solutions that satisfy the customer and our company.

Benefits

Quarterly profit-sharing bonus
Hybrid work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
health, dental and vision insurance
401(k) with match
employee assistance programs
paid time off
paid sick time off
paid holidays
paid parental leave
professional development opportunities