Supervisor Entertainment

Sea World•Philadelphia, PA

20d

About The Position

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today! What you get to do: We are seeking an Entertainment Supervisor who will be responsible for providing exemplary service and ensure Entertainment Standards are met including resolving guest concerns, investigating, and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing, and rewarding team members who provide exemplary service. You will: Monitor administrative responsibilities such as, punch lists, rehearsal schedules, production archives, production calendars & timelines Assist with department auditions & casting Teach all movement elements of a show, including new choreography as needed. Train, evaluate, coach, and develop the performance of the cast/crew in your assigned venue/area. Administering feedback sessions and evaluations in a timely manner. Various tasks for assigned venue/area to include, but not limited to, monitoring team member hours and show schedule, team member documentation, updating/maintaining team member files, checking/responding to email in a timely manner, and assisting guests when necessary Provide show direction for all costumed character shows, as well as other show product as assigned. Assist the Entertainment Leaders in all supervisory capacities Oversee the performance and productivity of all location team members and assistant supervisors Resolve all Guest Service matters for the department in a professional and timely manner Supervise team members and assistant supervisors while enforcing and complying safety procedures and guidelines Responsible for the training and counseling of team members and assistant supervisors while ensuring and complying with all SEA grooming guidelines and employment standards Complete appropriate paperwork and administer discipline in a timely manner Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day Establish and maintain a positive atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) lifting and reporting unsafe situations

Requirements

A passion for customer service
Excellent multi-tasking and time management skills
Outstanding communication and problem-solving abilities
Active listener with the ability to anticipate guests’ needs
Ability to work in a team to promote and ensure a safe and secure environment
High level of guest hospitality skills, interpersonal skills and the ability to multi-task
Minimum of three (3) months experience in a leadership position or equivalent external experience
No significant performance deficiencies within a 1-year period.
High School Diploma preferred
General knowledge of theatrical operation required
Valid driver's license to operate parade floats required
Must have availability that meets the business needs of the position
High level of guest hospitality skills, interpersonal skills and the ability to multi-task required
High level of verbal and written communication skills required
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
Willingness to comply with all SEA grooming guidelines and employment standards
Flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
Ability to stand, walk, and work for prolonged periods of time in extreme weather conditions

Responsibilities

Monitor administrative responsibilities such as, punch lists, rehearsal schedules, production archives, production calendars & timelines
Assist with department auditions & casting
Teach all movement elements of a show, including new choreography as needed.
Train, evaluate, coach, and develop the performance of the cast/crew in your assigned venue/area.
Administering feedback sessions and evaluations in a timely manner.
Various tasks for assigned venue/area to include, but not limited to, monitoring team member hours and show schedule, team member documentation, updating/maintaining team member files, checking/responding to email in a timely manner, and assisting guests when necessary
Provide show direction for all costumed character shows, as well as other show product as assigned.
Assist the Entertainment Leaders in all supervisory capacities
Oversee the performance and productivity of all location team members and assistant supervisors
Resolve all Guest Service matters for the department in a professional and timely manner
Supervise team members and assistant supervisors while enforcing and complying safety procedures and guidelines
Responsible for the training and counseling of team members and assistant supervisors while ensuring and complying with all SEA grooming guidelines and employment standards
Complete appropriate paperwork and administer discipline in a timely manner
Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day
Establish and maintain a positive atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service
Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) lifting and reporting unsafe situations