Supervisor - Field Operations Support

United Airlines•Arlington Heights, IL

19h•Onsite

About The Position

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you. The Field Operations Support team supports the management of our operations across the network through collaborative decision-making, strategic planning, irregular operations management, and effective communication. Serves as key member of the Field Operations Support team, providing oversight and support of activity within a region of United’s operational network. Proactively monitors flight-level exceptions with other operating organizations to achieve optimum operational performance, and supports United’s core4 values through critical decision-making. Responsible for accuracy and timeliness of Flight Following Information (FLIFO) updates within area of responsibility Identify, preplan and provide support for significant irregularities such as Air Traffic or significant weather impacts, safety/security emergencies, major flight-level events (Diversions, Returns), and pre-cancellation determinations by laising with stations, and NOC partners Develop and prioritize tactical plans to proactively manage exceptions arising in area of responsibility using critical thinking, problem-solving and decision-making skills Provide station and network level guidance on flight activity in coordination with team members across the United and United Express network Support the centralized diversion management process to include station readiness, real time handling, and recovery in collaboration with station and NOC teams Responsible for supporting the safety culture through strategic communication and proactive resolution of safety risk situations Develop and initiate plans with stations for operational efficiency including next day STAR operational irregularities, A:14 opportunities and Quick Turns Provide support and coordination of information used by flight planning and operations teams, by monitoring the integrity of certain data sources and communications Provide narrative for medium and high-level irregular operations events to be used in daily operational reporting and post-event debrief Collaborate with Stations and NOC Network Load Control to develop resolution of real time weight restrictions NOTE: This position is considered 100% onsite at the NOC facility located in Arlington Heights, IL.

Requirements

High school diploma, GED, or the educational equivalent of these
2 or more years' experience in an operational or leadership capacity
Knowledge operation, management and logistics principles
Ability to conduct root cause analysis and develop real-time tactical plans during irregular operations
Curiosity about all aspects of airline operations and willingness to develop new skills and knowledge
Proven track record and gained knowledge in roles requiring decisive action backed by strategic planning, continuous improvement, analytical problem-solving, goal-directed leadership and service-oriented performance
Strong verbal and written communication skills
Strong organizational and technical skills using industry and United applications
Proficiency with Microsoft Office suite products (Excel, Teams, Outlook, Word, PowerPoint)
Must be able to work all shifts and holidays as required
Must be willing and able to work onsite 100% at the NOC located in Arlington Heights, IL
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor’s degree or equivalent work experience for this role
2+ years of airline operational work experience in Airport and/or Network Operations

Responsibilities

Serves as key member of the Field Operations Support team, providing oversight and support of activity within a region of United’s operational network.
Proactively monitors flight-level exceptions with other operating organizations to achieve optimum operational performance, and supports United’s core4 values through critical decision-making.
Responsible for accuracy and timeliness of Flight Following Information (FLIFO) updates within area of responsibility
Identify, preplan and provide support for significant irregularities such as Air Traffic or significant weather impacts, safety/security emergencies, major flight-level events (Diversions, Returns), and pre-cancellation determinations by laising with stations, and NOC partners
Develop and prioritize tactical plans to proactively manage exceptions arising in area of responsibility using critical thinking, problem-solving and decision-making skills
Provide station and network level guidance on flight activity in coordination with team members across the United and United Express network
Support the centralized diversion management process to include station readiness, real time handling, and recovery in collaboration with station and NOC teams
Responsible for supporting the safety culture through strategic communication and proactive resolution of safety risk situations
Develop and initiate plans with stations for operational efficiency including next day STAR operational irregularities, A:14 opportunities and Quick Turns
Provide support and coordination of information used by flight planning and operations teams, by monitoring the integrity of certain data sources and communications
Provide narrative for medium and high-level irregular operations events to be used in daily operational reporting and post-event debrief
Collaborate with Stations and NOC Network Load Control to develop resolution of real time weight restrictions