Supervisor, Field Services

DYOPATH•Nashville, TN

6h•$70,000 - $70,000•Hybrid

About The Position

Join DYOPATH as a Supervisor, Field Services Are you a strong, people-focused leader who thrives on guiding technical teams, improving service delivery, and ensuring clients receive exceptional support? DYOPATH is seeking a Supervisor, Field Services who brings leadership excellence, operational focus, and a passion for high‑quality technical support. If coaching teams, solving complex issues, and driving continuous improvement energize you, this opportunity is built for you. Why You’ll Love Working Here Purpose with Passion – As a Supervisor, Field Services, you’ll live our L.O.V.E. philosophy—Living Our Values Every Day—while shaping an outstanding support experience. Grow & Thrive – DYOPATH invests in your growth through development programs, certifications, and leadership pathways. Award-Winning Culture – Known for exceptional service, we extend that same commitment to our teams. Supportive, Collaborative Environment – Work closely with skilled professionals who value teamwork, learning, and shared success. Awesome Benefits Medical, Dental & Vision Coverage Life Insurance 401(k) with company match “You Pick a Day” paid holiday FSA & HSA options Pet Insurance …and much more! Full benefits overview at dyopath.com/careers Role Overview Location: Hybrid (Nashville, TN) Schedule: 8a-4p; Monday–Friday Pay Rate: $70,000 (annually) Your Mission as a Supervisor, Field Services As the Supervisor, Field Services, your leadership will directly influence team performance, service consistency, and client satisfaction. Your core responsibilities include: Leading a team of field resources and team leads, including hiring, onboarding, coaching, and performance management. Establishing and maintaining service level agreements (SLAs) to ensure high-quality field support. Providing second-level support and technical guidance for escalated issues involving desktops, laptops, printers, mobile devices, software, and networks. Serving as the primary escalation point for complex technical incidents and engaging additional support teams when appropriate. Creating and maintaining policies, procedures, workflows, and technical documentation supporting the field services operation. Building and maintaining strong relationships with internal customers, business partners, and vendors. Delivering routine service performance reports and metrics to senior leaders. Leading or participating in cross-functional initiatives that enhance the dedicated service desk and Field Services functions. Keeping current on new technologies, tools, and service delivery best practices relevant to the role. Why This Role Matters The Supervisor, Field Services is central to delivering a seamless, high-quality support experience. Your leadership will help shape team culture, strengthen client trust, and ensure DYOPATH continues delivering exceptional service across every interaction. Ready to Lead and Make an Impact? If you're excited to grow a team, solve challenging issues, and elevate the field services experience, DYOPATH invites you to apply. Step into the role of Supervisor, Field Services and help shape the future of our service delivery. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Requirements

5+ years of experience in technical support, ideally within a service desk or field services environment.
5+ years of demonstrated leadership or management experience supporting technical teams.
Leadership & Team Management – experience hiring, training, coaching, and managing performance for technical teams.
Advanced Technical Troubleshooting – ability to diagnose and resolve complex desktop, laptop, mobile device, software, and network issues.
IT Service Management (ITSM) Expertise – strong knowledge of ITIL frameworks and experience with ITSM tools such as BMC Helix or ServiceNow.
Stakeholder Communication & Relationship Building – excellent interpersonal skills with the ability to collaborate cross‑departmentally and maintain vendor/customer relationships.
Service Delivery & SLA Management – proven ability to maintain SLAs, create documentation, report on performance, and support continuous improvement initiatives.

Nice To Haves

Relevant certifications preferred:
HDI Support Center Analyst (HDI-SCA)
ITIL Foundation
ITIL Practitioner
Project Management

Responsibilities

Leading a team of field resources and team leads, including hiring, onboarding, coaching, and performance management.
Establishing and maintaining service level agreements (SLAs) to ensure high-quality field support.
Providing second-level support and technical guidance for escalated issues involving desktops, laptops, printers, mobile devices, software, and networks.
Serving as the primary escalation point for complex technical incidents and engaging additional support teams when appropriate.
Creating and maintaining policies, procedures, workflows, and technical documentation supporting the field services operation.
Building and maintaining strong relationships with internal customers, business partners, and vendors.
Delivering routine service performance reports and metrics to senior leaders.
Leading or participating in cross-functional initiatives that enhance the dedicated service desk and Field Services functions.
Keeping current on new technologies, tools, and service delivery best practices relevant to the role.