Supervisor, Financial Counseling

University of Missouri Health Care • Columbia, MO

15h • $52,666 - $83,179

About The Position

Join the team at MU Health Care as a Supervisor of Financial Counseling and play a meaningful role in helping patients navigate the financial side of their healthcare journey. In this leadership position, you’ll guide a dedicated team that works directly with patients to connect them with financial assistance programs, Medicaid enrollment, and other resources that make care more accessible. You’ll collaborate across departments and with community partners to improve the patient financial experience while supporting important initiatives like price transparency and state assistance programs. This role offers the opportunity to combine leadership, problem-solving, and community impact while contributing to the overall success of the revenue cycle. If you’re passionate about helping others, leading a team, and improving access to care, this is a rewarding opportunity to grow your career while making a difference for patients across Missouri. Apply today and become part of a mission-driven organization committed to exceptional care and support for every patient.
ABOUT MU HEALTH CARE
MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.
Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.
Learn more about MU Health Care.
Learn more about living in mid-Missouri.

Requirements

• Bachelor’s degree in business, social science, or a related area, or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Three (3) years of experience in healthcare, revenue cycle, supervision, financial counseling, or related state or federal expertise.

Nice To Haves

• Additional license/certification requirements as determined by the hiring department.

Responsibilities

• Oversee the work of financial counselor compliance with any federal consumerism and price transparency mandates including, but not limited to patient estimates, screening for state and federal qualifying programs, and MU Health Financial Assistance.
• Represent the department through internal multi-discipline committees and teams such as Care Coordination, physician and physician offices, applicable vendors, and the State of Missouri Family Support Division.
• Oversee and coordinate the Show Me Healthy Women program for MU Health and any specific grants or programs offered by the State of Missouri for specific qualifying populations.
• Conduct employee performance management, including goals, delegating, feedback, and performance reviews. Provide ongoing guidance to employees through coaching and counseling. Develop training plans and ensure employees have the necessary expertise and training to function effectively.
• Assist, escalate, and review with the Manager of Financial Counseling and Care Coordination patients who are uninsured or underinsured with discharge care needs.
• Prioritize and reassign workload based on business goals and distribute tasks to team members as necessary to align with department key performance indicators.
• Collaborate with other revenue cycle departments to ensure optimal revenue cycle performance, including reducing in accounts receivable, improving collections, and patient financial experience.
• Review and track pending Medicaid application progress and identify accounts that are stalled or not progressing as expected to facilitate timely approval and payment.
• May complete unit/department specific duties and expectations as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level