Supervisor Front Desk - Temporary

Hilton Grand Vacations•Marco Island, FL

23h

About The Position

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. What will I be doing? As a Front Desk Supervisor, you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: Supervise the Front Office daily operations. Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations. Greet and welcome owners/guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members. Responsible for training and direction of new department Team Members. Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied. Provide ongoing training and support to the team. Maintain a house bank and make a deposit and accurate report of receipts daily. Supervise and ensure the accurate sequences of events for proper registration and check out of guests. Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk. Post miscellaneous charges as requested. Maintain a daily log of all guests’ opportunities with corrective action steps. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling. Follow-up on credit opportunities during each shift Other duties as assigned by management. Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits! Here’s why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Positive Team Environment Travel Discounts Program Generous Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more!

Requirements

High school diploma/GED
Prior related experience
Ability to read, analyze and interpret complex documents.
Ability to build and interpret business communications and reports.
Basic mathematical skills.
Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
Excellent interpersonal and service skills.
Ability to resolve conflict, think on their feet, influence and mentor others.

Nice To Haves

Associate's Degree/College
Voice Certified
3+ Years of related experience
Prior management/supervisory experience

Responsibilities

Supervise the Front Office daily operations.
Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations.
Greet and welcome owners/guests upon arrival.
Register guests into the computer, verifying reservation, address, and credit information.
Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
Responsible for training and direction of new department Team Members.
Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied.
Provide ongoing training and support to the team.
Maintain a house bank and make a deposit and accurate report of receipts daily.
Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.
Post miscellaneous charges as requested.
Maintain a daily log of all guests’ opportunities with corrective action steps.
Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
Follow-up on credit opportunities during each shift
Other duties as assigned by management.
Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position.