Supervisor Front Services- Full Time (Harrah's Atlantic City)

Caesars Entertainment • Atlantic City, NJ

9d

About The Position

JOB SUMMARY: Responsible for the day to day activities of the Front Services area of the Hotel for Harrah’s Atlantic City
DIRECTLY SUPERVISES: Valet Valet Parking Ticket Issuer Traffic Controller Cashier Outlet Bell Captain Stationary Bell Person Doorperson

Requirements

• High school diploma or G.E.D. certificate required.
• Two years front services experience.
• Must possess a valid New Jersey driver's license.
• Outstanding customer service, organizational and communication skills; professional appearance

Nice To Haves

• Knowledge of casino/hotel industry preferred
• Excellent team leadership and communication skills

Responsibilities

• Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
• Ensures that customer problems/complaints are handled in an effective, courteous manner
• Responsible for the motivation, continual training and empowerment of employees
• Ensures that all staff behavior and appearance are in compliance with established policy
• Coordinates recovery efforts with Security and Risk Management
• Handles vehicle problems/complaint reports according to established procedure
• Ensures cleanliness, organization and safe condition of hotel entrance, valet and storage areas
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information
• Maintains accurate employee records and files

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees