Supervisor-General Liability Claims (Office of Risk Management [ORM] Dept., Non-Civil Service)

City of Dallas • Dallas, TX

2d

About The Position

Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community. Job Summary Job Description Overview The Supervisor - General Liability Claims leads a team of claims adjusters, overseeing the investigation, evaluation, and settlement of bodily injury and property damage claims.

Requirements

• Bachelor's Degree in any field is required.
• Five (5) years of liability claim experience including a minimum of at least two (2) years in a supervisory or lead role.
• Knowledge of claims processes, procedures, and technology.
• Knowledge of claims negotiation and settlement.
• Ability to deal courteously and effectively with the public in all situations.
• Ability to supervise, lead, direct, and guide personnel handling claims.
• Communicating effectively verbally and in writing.

Responsibilities

• Reviews, evaluates, and checks claims and related files and data; identifies and determines compensability and oversees the transmission and payment of various claims submitted against the City.
• Provide expert advice on coverage, liability, subrogation, and reserve setting.
• Supervises and leads General Liability staff performing various claims management tasks and case file reviews. Completes employee reviews and participates in all hiring and training of new General Liability personnel.
• Ensures adherence to best practices, state regulations, and company standards.
• Provides direction, leadership, and oversight for customer service and interaction related to claims settlements.
• Performs any and all other work assigned as needed for support of the General Liability division.
• Set up new claim files and complete audits on existing claim files. Audits include reviewing for timely and appropriate follow-up, proper reserving, diary maintenance, and initial contacts.
• Communicate with the City Attorney’s Office when appropriate. That includes discussing legally complicated cases or cases that exceed ORM’s settlement authority.
• Review all payments and approve them prior to sending them to Accounts Payable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager