Supervisor Grocery, Woodlake Market - Kohler - copy

Kohler Co.•Kohler, WI

4d•$27 - $34•Onsite

About The Position

The Market Grocery Supervisor is responsible for curating and managing the store’s premium grocery, alcohol, gift and retail products selection, ensuring an exceptional shopping experience for customers seeking craft, artisanal, and luxury food, beverages and gifts. This role combines product expertise, merchandising skills, and customer engagement to elevate the store’s reputation as a destination for fine merchandise.

Requirements

Highschool diploma or equivalent required
Must be 18 years old and have ability to obtain a liquor license
3+ years of experience in grocery, wine and spirits, or retail industry with leadership experience required
Strong leadership and interpersonal skills and ability to lead by example and motivate a team
Strong product knowledge of gourmet, organic, and specialty groceries and premium beverages
Calm under pressure with excellent problem-solving abilities
Proficiency with POS systems and inventory management tools as well as basic reporting tools and working knowledge of technology, computers, and software (e.g., Excell, word, outlook)
Passion for food, hospitality, and creating memorable customer experiences as well as customer service and team development
Ability to lift up to 50lbs, stand, and walk for long periods of time
Flexible availability, including early mornings, nights, weekends, and holidays
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

Manage daily operations of the grocery department, including dry goods, refrigerated, frozen, specialty, produce, beer, wine & spirits and gift items
Recruit, train, lead and develop a team of retail associates, ensuring high performance and engagement
Maintain store cleanliness, organization, and visual appeal
Conduct regular performance evaluations and provide ongoing coaching
Foster a positive, service-oriented team culture
Act in the capacity of store leaders as needed and serve as a member of the leadership team
Provide expert product knowledge and recommendations, including pairings and tasting notes as well as educate customers on product origins, varietals, brewing/distilling methods, and seasonal offerings
Host tastings, promotional events, and educational sessions in collaboration with vendors
Resolve customer inquiries and complaints with professionalism and care
Foster a welcoming and upscale shopping environment
Oversee ordering, stocking, and inventory control of grocery department
Monitor department sales, shrink, and labor and accuracy of pricing and signage
Track sales trends and adjust inventory to reflect customer preferences and seasonal shifts
Ensure proper storage and handling of alcohol, dry goods, refrigerated, and frozen products to maintain quality
Collaborate with vendors and buyers to source premium and specialty items
Create visually appealing displays that reflect the store’s upscale brand
Rotate stock and ensure compliance with freshness and expiration standards
Ensure accurate pricing, signage, and product rotation
Adhere to call local and state laws regarding alcohol sales and age verification
Train staff on responsible alcohol handling and customer interaction
Maintain documentation for audits and regulatory compliance
Ensure compliance with health, safety, and company standards
Will complete all duties and requests as assigned by management