Supervisor Guest Experience

Midland Health • Midland, TX

1d • Onsite

About The Position

The Guest Experience Assistants Supervisor will report directly to the Patient Experience Manager/Director assisting in the day-to-day supervision of the Guest Experience Lobby Team. The Guest Experience Lobby Team carries the responsibility of point of entry guest experience service in a manner that is consistent with the highest quality of guest relations which result in a positive experience for the patient and guest. The position also required accountability for guest service assistance, outpatient check in and visitor management providing verbal directions to patients, families and guest in all age groups demonstrating the appropriate skills to understand and assist effectively to the needs of these patients and guest.

Requirements

• High School Diploma or GED required.

Responsibilities

• Ability to assess, project and plan for department needs; prepare schedules and monitor attendance.
• Ability to make appropriate decisions exercising independent judgement and monitor performance of staff.
• Knowledge and adherence to all department and applicable hospital policies and procedures
• Ability to accurately complete visitor management, outpatient check in, point of entry guest service assistance.
• Train staff on job responsibilities including registration onboarding, visitor management and guidelines; and point of entry guest service.
• Assist with Service Recovery to ensure optimal guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED