Supervisor-Hotel Operations

Landry's, LLC.•Laughlin, NV

16h

About The Position

The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget.

Requirements

Professional appearance and demeanor
2 years supervisory skills required
Minimum age requirement is 21
Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills a must
Minimum 2 years hotel experience required
Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
Ability to work efficiently, independently and cohesively, consistently producing quality results
Computer literate in Microsoft Windows applications required (Outlook/Excel/Word)
Knowledge of Hotel Systems such as LMS

Responsibilities

Perform all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control as needed
Assist in progressive training and discipline of all Guest Services staff
Interact effectively with all other departments, especially regarding accounting procedures
Receive guest complaints and ensure that they are satisfied and/or compensated; follow up with proper departments/employees involved
Attend any specialized or cross training deemed necessary by upper management
Assist Hotel Manager in writing/implementing new policies and procedures
Oversee daily occupancy levels to ensure the highest yield from rooms available
Perform other duties and responsibilities as requested
Inspect and monitor Hotel, including lobby, hotel rooms, and public areas