Supervisor I, Housing - PRCS

HealthRIGHT 360•Los Angeles, CA

About The Position

Reports directly to the PRCS Program Manager and assists with data collection, Quality Assurance, and reporting to L.A. County Probation. Acts as the primary supervisor of case managers. In conjunction with the Program Manager, performs all aspects of management, including training and evaluating case managers. Is directly responsible for coordination of case manager community based provider caseload assignments and Quality Assurance of assessment of community based providers. KEY RESPONSIBILITIES Administrative Responsibilities: Train component new hires, supervising, scheduling and monitoring of the case managers, including addressing Human Resource issues.Coordinate and oversee quality control of community service delivery.Monitor quality assurance within HR360 and contracted community programs.Screen project documents and records.Maintain communication with LA County Probation personnel for participant progress reports, status review, placements, PRCS compliance and strategic development between HR360 and community service agencies.Assist with program implementation, quality assurance evaluation and modification.Consult on placements for repeat/multiple challenging referrals.Work as a team with staff and performs functions that further the program and agency.Other duties as assigned. Documentation Responsibilities: Complete employee performance evaluations.Establish contact with area Supervising and Deputy Probation Officers to build and maintain open lines of communication.Assist with data collection, writing and submitting required reports.Documentation of all clients receiving case management and systems navigation services.Monitor and reconcile mileage and other reports for case managers. General Responsibilities: Dependable automobile and insurance, registration and valid California Driver's License.Other duties as assigned as required by the need of the project.

Requirements

High School diploma or equivalent
A valid California driver's license
Ability to clear and maintain a background clearance (must be off of Parole or Probation)
Culturally competent and able to work with a diverse population
Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
Experience working successfully with issues of criminal background, and other potential barriers to economic self sufficiency.
Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
Professionalism, punctuality, flexibility and reliability are imperative
Excellent verbal, written, and interpersonal skills
Integrity to handle sensitive information in a confidential manner
Action oriented. Strong problem-solving skills
Excellent organization skills and ability to multitask and juggle multiple priorities.
Outstanding ability to follow-through with tasks
Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
Strong initiative and enthusiasm and willingness to pitch in whenever needed
Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
Able to work within a frequently changing project scope while maintaining overall direction and structured priorities
Dependable automobile and insurance, registration and valid California Driver's License.

Nice To Haves

Bachelor's Degree in related field
Experience working with criminal justice population
Bilingual

Responsibilities

Train component new hires, supervising, scheduling and monitoring of the case managers, including addressing Human Resource issues.
Coordinate and oversee quality control of community service delivery.
Monitor quality assurance within HR360 and contracted community programs.
Screen project documents and records.
Maintain communication with LA County Probation personnel for participant progress reports, status review, placements, PRCS compliance and strategic development between HR360 and community service agencies.
Assist with program implementation, quality assurance evaluation and modification.
Consult on placements for repeat/multiple challenging referrals.
Work as a team with staff and performs functions that further the program and agency.
Complete employee performance evaluations.
Establish contact with area Supervising and Deputy Probation Officers to build and maintain open lines of communication.
Assist with data collection, writing and submitting required reports.
Documentation of all clients receiving case management and systems navigation services.
Monitor and reconcile mileage and other reports for case managers.
Other duties as assigned as required by the need of the project.