Supervisor II

The Greenbrier Hotel

2d • $16

About The Position

• Support manager in daily operations of dining outlet through developing a high energy, guest service focused team through leading employees in customer service and managing resources • Monitor guest service and dining experience and take action to ensure service goals and satisfaction levels are attained • Support and demonstrate dining room standards, ensuring that guest service is always in the forefront of the restaurant and implementing plans to improve service levels with measurable goals and benchmarks • Collaborate with chef to improve food expediting process for any meal period (breakfast lunch and dinner) • Maintain a strong presence by visiting every table at least once during the experience • Monitor and continue opening and closing duties • Leadership: o Communicate necessary information to staff, peers and superiors with energy and enthusiasm including running energetic, informative daily lineups o Build morale and spirit o Promote teamwork o Train and develop new hires o Engage and coach employees in job performance o Ensure safety standards and goals are practiced and attained o Ensure company policies and work rules are followed

Requirements

• Must be able to uphold the Greenbrier’s Vision as well as demonstrate the 12 Greenbrier values of Safety, Honesty, Excellence, Respect, Empowerment, Pride, Teamwork, Loyalty, Commitment, Cleanliness, Responsibility and Fairness.
• Food service or lead host experience preferred
• Supervisory experience in hospitality industry
• High School Diploma or G.E.D. required
• Clear, concise written and verbal communication skills
• Excellent listening and comprehension ability
• Understanding group dynamics and communicating effectively based on dynamics
• Ability to anticipate guest needs and respond accordingly
• Ability to effectively use point of sale, payroll and reservations software
• To be aware of Forbes 5-star and 5 diamond rating criteria and their evolution
• Wine knowledge, service and presentation
• Must obtain WV Food Handler’s Card
• Computer literacy to include Microsoft Word, Excel, and Outlook
• Consistent demonstration and modeling of the Ten Essential Attributes
• Ability to remain and appear calm under stressful conditions
• Excellent follow-up required
• Ability to multi-task
• Detail oriented
• Time Management and organization
• Understanding of diversity
• Knowledgeable about industry trends and stays abreast of industry trends
• Understand collective bargaining agreement and works in partnership with the union

Nice To Haves

• College or related degree preferred

Responsibilities

• Support manager in daily operations of dining outlet
• Monitor guest service and dining experience
• Support and demonstrate dining room standards
• Collaborate with chef to improve food expediting process
• Maintain a strong presence by visiting every table
• Monitor and continue opening and closing duties
• Communicate necessary information to staff, peers and superiors
• Build morale and spirit
• Promote teamwork
• Train and develop new hires
• Engage and coach employees in job performance
• Ensure safety standards and goals are practiced and attained
• Ensure company policies and work rules are followed
• Ensure impeccable facility standards are maintained

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED