Supervisor II

Thompson Tractor • Oxford, AL

2d • Onsite

About The Position

The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified. Essential Responsibilities & Expectations Coach and direct Service Department employees Monitor, improve, and maintain Technician performance Ensure proper planning of jobs, quoting, parts availability, and manpower Effectively handle customer objections and concerns Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required Monitor customer satisfaction and employee morale and take steps to improve both when necessary Minimize customer downtown with accurate and efficient job planning and repairs Effectively communicate with Company Personnel Assign jobs to shop technicians and dispatch field service technicians

Requirements

• High school diploma or the equivalent
• Experience working as a Service Technician preferred.
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
• Telephone / verbal / written communication skills
• Microsoft Office Suite
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Strong technical / equipment repair skills
• Ability to speak, listen, read, write, and type effectively
• Ability to reach, kneel, grasp, stoop , and perform repetitive motions
• Ability to lift and carry items up to 75 pounds
• Ability to climb on and around heavy equipment
• Ability to drive during daytime and nighttime hours
• Exposure to potential tripping, slipping, and falling hazards
• Work in environments with job site‑related hazards
• Exposure to driving‑related hazards
• Ability to work effectively in stressful or high‑pressure situations

Responsibilities

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance
• Ensure proper planning of jobs, quoting, parts availability, and manpower
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary
• Minimize customer downtown with accurate and efficient job planning and repairs
• Effectively communicate with Company Personnel
• Assign jobs to shop technicians and dispatch field service technicians

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED