Supervisor, Inside Sales

Jeld-Wen Inc. • Sterling Heights, MI

7d

About The Position

The Inside Sales Supervisor is regarded as the product and technical specialist for JELD-WEN products and processes and is responsible for assisting and supporting other members of the department to ensure the JELD-WEN customer is receiving first class service. They will be a progressive and dynamic leader who brings a cross-functional approach to the organization and with customers. The Sales Supervisor will bring experience building/driving and supporting a team and be willing and able to challenge the status quo and hold their team accountable for the changes that are required to better serve customers and consumers.

Requirements

• Outstanding interpersonal, written and communication skills; as this position will act as primary customer contact and maintain ongoing customer relationships for repeat orders.
• Must be self-motivated, confident, positive and professional when dealing with both internal and external customers.
• Must be laser focused on customer satisfaction.
• Must have a strong work ethic with a positive can-do attitude and the ability to multi-task in a fast paced environment.
• MS Word, Excel, PowerPoint, Outlook and Salesforce
• Bachelor’s degree from an accredited institution with a minimum of 3 years of experience in a customer-facing support role (customer service, technical support, inside sales, etc.)
• Advanced skills in Microsoft Office applications

Nice To Haves

• 2 years of experience with demonstrated knowledge of JW products or systems preferred.
• Supervisory Experience a Plus

Responsibilities

• Assist the Inside Sales Manager in leading the department, participate in leadership team meetings and ensure expectations and job functions that support JELD-WEN goals are maintained and followed.
• Function as the Knowledge Coordinator for departmental resources
• Serve as product expert responsible for order entry, quoting, and phones (incoming, escalations, e.g. backorders)
• Serve as department liaison between staff and management for escalated and difficult customer situations
• Lead, develop and motivate the team, ensuring that the resources and organization structure are optimal to deliver the strategic plan.
• Implement necessary metrics, tools, processes and system enhancements to drive increased accountability and performance for the sales organization.
• Lead and manage the sales team, including recruitment, training, and performance evaluation.
• Other duties may be assigned

Benefits

• Investing in People is one of our Core Values, we strive to attract & retain great people!
• As such, JELD-WEN offers competitive compensation & benefits packages.
• As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees