Supervisor, IRL

American Red Cross • Douglasville, GA

6d

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW: As an IRL supervisor you will be Responsible for the daily operations of assigned reference laboratory, supervise staff performing basic and advanced test procedures and interpreting complex test results to determine donor/recipient compatibility. Advise technologists in resolving compatibility problems, providing reference and consultation services to hospitals and transfusion facilities and in supplying antigen-negative units to transfusion recipients. Provide complex reference and consultation services to hospitals and transfusion services. Demonstrate excellent customer service, interpersonal skills, and positive professional image. WHERE YOUR CAREER IS A FORCE FOR GOOD

Requirements

• Bachelor’s degree in a biological or related field and SBB (ASCP) equivalent required.
• State license may be required where applicable.
• Minimum 5 years of high complexity blood bank testing experience or equivalent combination of education and related experience required.
• One year of management experience or training.
• Good written and verbal skills to communicate effectively with internal and external customers.
• Must be able to work independently and demonstrate independent problem-solving skills.
• Proven leadership and supervision skills with a focus on customers, teamwork and collaboration ensure customer satisfaction and maximize internal/external relationships

Responsibilities

• Consult and communicate with the staff of hospitals and transfusion facilities to resolve serological problems and supply antigen-negative or special units to transfusion recipients.
• Responsible for the supervision of the laboratory staff including, but not limited to, hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success.
• In conjunction with the Medical Director, provide guidance to ensure appropriate patient care.
• Assure quality and adequacy of testing, reference and consultation services are maintained.
• May perform and interpret basic and complex donor and/or patient testing procedures and complete required quality control, as appropriate to state and federal regulations.
• Recognize testing irregularities, identify the cause, determine the solution and resolve the problem.
• Perform, review and approve quality control on products, reagents, and equipment and validations.
• Know and oversee compliance of applicable federal, state and local policies, procedures, laws and regulations pertaining to blood banking and safety.
• Adhere to quality assurance procedures and good manufacturing practices.
• May manage budgetary information for the department and provide approval for reagent and supply purchases.
• Perform record review, training and competency assessments.
• Participate in concern and problem management.
• Participate in external and internal inspections/audits and corrective actions.
• Perform other related duties as necessary.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level