Supervisor, Joint Use

Ziply Fiber

5d • $87,966 - $106,797

About The Position

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary
The Supervisor, Joint Use is a critical leadership role within Ziply Fiber, responsible for overseeing the safe, compliant, and efficient management of joint use infrastructure across both aerial and underground networks. This position ensures that all joint use activities align with the National Electrical Safety Code (NESC), local jurisdictional requirements, and Ziply’s operational standards. The Supervisor leads a blended team of internal employees and external contractors, fostering a culture of accountability, safety, and performance excellence. The supervisor is accountable for team performance, metric standards, and upholding the Ziply brand. This role requires comfort with public speaking and being on camera to represent Ziply, as well as managing contracts and negotiations.

Requirements

• High school diploma or GED required.
• Bachelor’s degree or equivalent PM/OSP experience, including engineering, splicing, and/or construction.
• Minimum of three (3) years’ experience in joint use, Outside Plant (OSP) construction, or utility coordination required.
• Minimum of one (1) year leading crews, contractors, or small teams required.
• Working knowledge of National Electrical Safety Code (NESC) standards and local permitting processes.
• Familiarity with aerial and underground OSP construction and joint use compliance.
• Strong leadership skills with the ability to set expectations, coach, and hold team members accountable.
• Effective verbal and written communication skills, comfortable representing the company publicly and on-camera.
• Excellent organizational skills and ability to manage multiple priorities.
• Negotiation skills for contracts and vendor relationships.
• Commitment to safety, compliance, and operational excellence.
• Proficient in Microsoft Office Suite, especially Excel.

Nice To Haves

• Familiarity with dashboards and reporting tools preferred.

Responsibilities

• Lead and supervise a diverse team of engineers, coordinators, inspectors, contractors, and vendors by setting expectations, performance metrics, and accountability; conduct meetings, reviews, and coaching to drive continuous improvement and collaboration.
• Oversee the maintenance and development of Ziply’s aerial and underground joint use infrastructure, ensuring all pole attachments, removals, and relocations comply with NESC and local permitting requirements; monitor field operations for safety and engineering standards adherence.
• Serve as the NESC compliance expert, guiding code interpretation and application; lead annual OJUA training and maintain a proactive compliance program to resolve violations before audits.
• Collaborate with legal and regulatory teams to ensure alignment with evolving state and federal requirements.
• Manage the full lifecycle of joint use work orders from notification through construction and closeout; implement process improvements to reduce cycle times, eliminate rework, and improve data accuracy.
• Utilize dashboards and reporting tools to monitor KPIs such as permit turnaround, violation clearance, and cost recovery.
• Manage third-party attacher, utility partner, and vendor relationships; negotiate and administer joint use agreements; track contract compliance and vendor performance.
• Develop and execute strategies for proactive permitting, bootleg attachment detection, cost recovery, and transform joint use into a revenue-generating function.
• Serve as the primary escalation point for joint use issues; communicate clearly with city officials, utility partners, and community stakeholders.
• Represent Ziply in public forums, municipal meetings, and on-camera communications.
• Performs other duties as required to support the business and evolving organization.

Benefits

• Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level