Supervisor - Licensing & Compliance

Holman•Mount Laurel, NJ

22h

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. What will you be doing? Oversees and manages team’s daily operations to ensure efficiency and productivity Analyzes and reports on team operations and performance, providing insights and recommendations for strategic decision-making Identifies and implements opportunities for process improvements to enhance operational efficiency and team effectiveness Monitors, analyzes, and reports on key performance indicators (KPIs), metrics, and service level agreements (SLAs) to ensure the team meets its targets and maintains high performance standards Engages in performance management activities, providing training, coaching, and support to team members, fostering a culture of continuous learning and development Reviews and approves new or updated pre-requisite rules, ensuring compliance with industry regulations Evaluates and approves all knowledge articles, ensuring accuracy, relevance, and accessibility for team members Assists in balancing the overall workload of the team, including the management of paid time off planning, to maintain operational continuity and team well-being Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives Excellent organizational skills and attention to detail Excellent time management skills, with a proven ability to meet deadlines Plans and prioritizes work efficiently and effectively, delegating when appropriate Keeps purpose front and center as they make daily decisions Understands how team’s work ties in with the organization’s vision and purpose Follows efforts through to completion Removes obstacles that impede progress and goal attainment Effectively manages change within their team (transitions, new hires, promotions) Identifies and removes barriers to effective teamwork Sets challenges to encourage learning; treats failure as an opportunity to learn Takes action quickly when performance is not meeting expectations

Requirements

Bachelor’s degree in a related field or equivalent work experience. Additional education, certifications, or other distinctions are a plus.
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
3-5 years’ experience in the related area as an individual contributor; ideally within a document operations, legal, or compliance-related function.
Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
Prior experience monitoring and Reporting on KPIs and SLAs
Experience in a fast-paced, high-volume environment with a focus on process improvement and team performance management leveraging digital systems and processes
Understanding of accounting principles and bookkeeping software may be required

Nice To Haves

Knowledge of DMV regulations and processes is strongly preferred, but not required

Responsibilities

Oversees and manages team’s daily operations to ensure efficiency and productivity
Analyzes and reports on team operations and performance, providing insights and recommendations for strategic decision-making
Identifies and implements opportunities for process improvements to enhance operational efficiency and team effectiveness
Monitors, analyzes, and reports on key performance indicators (KPIs), metrics, and service level agreements (SLAs) to ensure the team meets its targets and maintains high performance standards
Engages in performance management activities, providing training, coaching, and support to team members, fostering a culture of continuous learning and development
Reviews and approves new or updated pre-requisite rules, ensuring compliance with industry regulations
Evaluates and approves all knowledge articles, ensuring accuracy, relevance, and accessibility for team members
Assists in balancing the overall workload of the team, including the management of paid time off planning, to maintain operational continuity and team well-being
Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives
Excellent organizational skills and attention to detail
Excellent time management skills, with a proven ability to meet deadlines
Plans and prioritizes work efficiently and effectively, delegating when appropriate
Keeps purpose front and center as they make daily decisions
Understands how team’s work ties in with the organization’s vision and purpose
Follows efforts through to completion
Removes obstacles that impede progress and goal attainment
Effectively manages change within their team (transitions, new hires, promotions)
Identifies and removes barriers to effective teamwork
Sets challenges to encourage learning; treats failure as an opportunity to learn
Takes action quickly when performance is not meeting expectations