Supervisor - LSS

Vallen Distribution Inc. • Pasadena, TX

2d

About The Position

Join our exciting & dedicated team at Vallen as a Tech Services Supervisor focused on Life Safety Services in our Vallen Safety Services group. In this position, you will be responsible for overseeing daily activities and performance for a team of service technicians to ensure the quality of work provided to the customer meets and/or exceeds Vallen's contract and the customer's service level agreement. You will also ensure assigned team members are properly trained and are working in compliance with Vallen standard operating procedures, company policies, and customer specifications.

Requirements

• High School or GED
• Bachelors in related field of study or
• 6+ years of applicable direct experience
• 5+ Current Certifications (manufacturer/state) in a fire protection related field
• Mechanically inclined
• Advance communication, initiative, and problem-solving skills
• Specific -- RELEVENT experience
• In-depth experience inspecting, testing, maintaining, and repairing Life Safety Equipment.
• Demonstrated ability to repair and service equipment sold by Vallen.
• Current motor vehicle license with a good driving record; Commercial Driver License (CDL) required if transporting loads of hazardous materials.
• Demonstrated proficiency with hand tools.
• Demonstrated ability and/or competencies to manage a team successfully.
• Demonstrated positive customer service and the ability to manage multiple customer accounts.
• Demonstrated advanced computer skills.
• Must be able to read, write and comprehend English.

Responsibilities

• Performs staff supervisory duties for assigned team of Service Technicians; responsibilities include but are not limited to interviewing, selecting, hiring, coaching, training, counseling, delegating work assignments and disciplining associates while enforcing company policies, procedures, and productivity standards.
• Acts as the liaison between Vallen Safety Services and the customer; interfaces and collaborates with the customer for coordination of work requests and desired job activities.
• Reviews and approves all labor times reported by assigned technicians.
• Demonstrates awareness of profitability and utilization rates, cash flow, and other company metrics.
• Continually looks for process and/or cost savings improvement opportunities at the client and collaborates with the client on desired service offerings.
• Performs and/or oversees safety and technical audits.
• Schedules and performs quality inspections.
• Accountable for asset management and protection
• Accountable for client facility protection.
• Ensures all documentation for work requests and assignments are filled out accurately, completely and submitted for proper invoicing; ensures required copies are provided to the customer upon servicing equipment.
• Maintains accurate inventories related to job and maintenance orders.
• May be required to respond to emergency field calls and/or assist with parts and equipment requests in absence of a technician.
• Demonstrates in-depth knowledge of all regulatory standards i.e., State, OSHA, and NFPA regulations, Manufacturer guidelines and VSS SOP's; always exhibits safe work practices.
• Accountable for appropriately using and/or overseeing the use of various company provided assets which may include but are not limited to company vehicle, inventory, safety equipment, laptop, LSI scanner, test equipment, tools, radio, cell phone, fuel card and/or credit card.
• Performs other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities
• Vallen complies with all minimum wage laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED