Supervisor Medication Access

Geisinger • Wilkes-Barre, PA

1d

About The Position

The supervisor of the Central Med Hub will have leadership responsibilities for all Medication Access Coordinators and be responsible for managing staff. The Supervisor will also oversee speaking to clinic staff when necessary to ensure the department process continues to be followed. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years). Work is typically performed in an office environment.

Requirements

• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 9 years-Relevant experience (Required)
• Acts Decisively
• Leads Others
• Medical Terminology
• Supervisory Customer Service

Responsibilities

• Ensure all pools and work queues are worked accordingly and kept up to date
• Reviews employee schedules to ensure coverage
• Monitors and reports out staff metrics in a written/verbal report to leadership
• Reviews and recommends process improvements for individuals and department workflows
• Able to implement process/workflow changes to department
• Responsible to respond to clinics to address concerns and inform of process
• Able to delegate tasks to staff members
• Participate in the onboarding and training of new personnel
• Actively participate in multidisciplinary teams as directed by pharmacy administrative team
• Able to cover multiple areas of the Central Med Hub
• Reviews denials and works continually to reduce denial rates through proactive measures such as reviewing formularies and new medications
• Responsible for managing team members to improve performance
• Capable of working with multiple pharmacy teams to increase utilization and adherence

Benefits

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
• We know that a diverse workforce with unique experiences and backgrounds makes our team stronger.
• Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.
• We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED