Supervisor Patient Access BMH

Bronson Healthcare • Kalamazoo, MI

23h

About The Position

The Patient Access Supervisor provides day-to-day supervision of all Patient Access Services across the system including Preregistration, Scheduling, Registration (Emergency Room, Inpatient and Outpatient services), Verification, Pre-authorization, Point of Service Collection, Price Estimates, and Patient Financial Counseling functions. Manages workflow and supervises staff under direction of the System Manager of Patient Access. Ensures staff system-wide complies with policies and procedures. Identifies issues and recommends system changes to improve effectiveness of the patient access process. Utilizes leadership skills to support staff, solve problems, and make decisions. Functions in a manner that supports the department, workflows and processes for system efficiencies and effectiveness. Special projects are completed as assigned by Manager or Director. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

• Associate degree in Healthcare, Business Management or a related field or 3 years of progressively responsible related experience required.
• 3 years of experience in functional areas of Patient Access, Pre-service/Financial Clearance, Financial Counseling, or other management functions related to revenue cycle activities preferred.
• For patient access only: CHAM certification required within 3 Years of hire. NAHAM requires 2 years of management experience prior to taking the CHAM exam.
• Knowledge of commercial, Medicare, Medicaid, Workman’s Comp, and auto insurance coverage’s. Uses knowledge of insurance criteria and regulations in order to expedite appropriate use of resources and compliance with 3rd party payor contracts.
• Must possess positive interpersonal skills, self-confidence, and experience in relations with the public consumer, physician, physician office personnel, associates, case managers, utilization review coordinators, departmental staff, administrators, colleagues, and allied health professionals.
• Demonstrates excellent communication skills in verbal and written communication with effective problem-solving skills..
• Must have demonstrated leadership and organizational skills including the ability to work independently, take initiative, meet deadlines and assertiveness necessary.
• Must have a customer service focus and the ability to facilitate a team and be a team member.
• Ability to lead and manage a diverse staff in a learning environment with frequent changes in departmental priorities.
• Knowledge of medical terminology, anatomy, and medical coding including CPT codes.
• Outstanding customer service skills are required.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Ability to attract, develop, deploy and retain a patient access team, capable of performing as a team and of evolving with the organization’s vision and with cutting-edge technologies.
• Work which is constantly and exceptionally tiring mentally and/or visually. Conditions exist more than 90% of the work time.
• The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Nice To Haves

• Familiarity with Epic Patient Access software preferred.
• Working knowledge of computer operations and electronic interfaces is preferred.

Responsibilities

• Serves as the first line supervisor for system-wide Patient Access Service functions (which could include: preregistration, outpatient scheduling, inpatient, outpatient and emergency department registration, insurance verification, pre-authorization, medical necessity (ABN delivery), point of service collection, price estimates, financial counseling, and eligibility assistance).
• Serves as a resource for patient representatives or specialists on difficult-to-answer registration questions.
• Directly responsible for managing the clerical staff working 24/7 to perform a variety of patient access functions.
• Ensures the highest quality and timely delivery of services and customer service standards of excellence.
• Ensure workflows and processes are efficient and effective followed.
• Retains, interviews, recruits and is accountable for the on-going development and evaluation of individuals within the area of responsibility.
• Accountable for the development of staff, orientation, training, and education.
• Maintains a working knowledge of applicable Federal, state and local laws and regulations the Compliance Accountably Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Other duties as needed and assigned, including but not limited to leading and conducting special projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree