Supervisor, Patient Access Services

Northwell Health

21h

About The Position

Supervises personnel responsible for the daily operations as they relate to Hospital access services departments/programs. Coordinates efforts among clinical personnel, case managers, administrative and support staff as needed.

Requirements

Associate's Degree required, or equivalent combination of education and related experience.
4-6 years of relevant experience and 0-2 years of leadership / management experience, required.
Position includes Every Other Weekend- Flex to 8a-4p or 9a-5p

Responsibilities

Promotes Patient Access Services department goals by selecting, motivating, and training capable team members.
Leads the activities of assigned Patient Access team members by communicating and providing guidance toward achieving department objectives.
Supervises the department’s day-to-day operations as they relate to Hospital billing, registration, admitting, and office management, as applicable.
Supervises, hires, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner.
Analyzes, recommends, implements, and monitors approved work-flow changes; processes payroll maintaining employee records and work schedules while ensuring adequate coverage at all times.
Works with clinical personnel in obtaining authorizations and contacts insurance companies as needed.
Ensures compliance with regulations as they pertain to completion and filing of death certificates and termination certificates.
Maintains daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service.
Monitors the inpatient and outpatient registrations for quality assurance.
Responds to concerns of patients, families, physicians, and staff.
Recommends procedural and system changes to improve operational quality and efficiency; actively participates in process improvement projects.
Performs related duties as required.