Supervisor Patient Access

Trinity Health•Maywood, IL

10d•$23 - $37

About The Position

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Supervisor for the Patient Access team and become Loyola Strong! What you’ll do: Under the supervision of the Manager, the supervisor coordinates and maintains daily operational activities, including supervision of patient access representatives and team leads to promote efficiency, optimal customer service and adherence to performance metrics. Establishes and maintains partnerships by regularly collaborating with our clinical partners to achieve aligned goals. Responsible for staff adherence to system policies and procedures as well as budgetary monitoring and ensuring operational activity. The Patient Access Center is comprised of, Switchboard Operations, Physician Answering Service, Appointment Scheduling, and Physician Referral. The Center receives approximately 10,000 incoming calls per day that need to be assessed and handled in a manner than exceeds the caller’s expectation. Problem solving, quality monitoring and a strong customer service ethic are essential skills needed for the position of supervisor.

Requirements

Bachelors Degree OR equivalent training acquired via work experience or education
3-5 years of previous job-related experience
3-5 years Managerial Experience

Nice To Haves

Bachelors Degree in Communication, Business or other related field
6-10 years of previous job-related experience

Responsibilities

Coordinates and maintains daily operational activities
Supervision of patient access representatives and team leads to promote efficiency, optimal customer service and adherence to performance metrics
Establishes and maintains partnerships by regularly collaborating with our clinical partners to achieve aligned goals
Responsible for staff adherence to system policies and procedures as well as budgetary monitoring and ensuring operational activity