Supervisor Patient Access

Trinity Health • Grand Rapids, MI

3d

About The Position

ESSENTIAL FUNCTIONS Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Leadership: Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals. Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations Direction & Growth: Providing advice, guidance & leadership to service area, functional area, RHM & Regions. Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice. Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend. Strategic Support & Accountability: Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives. Responsible for supporting regional efforts to comply with functional area priorities. Accountable for the selection, evaluation & overall success of the functional leadership teams. Organization-wide focal point for establishing functional strategies & governance over financials & staffing. Accountable for communication between service area functional area, RHM & Region leaders. Operational Delivery Responsible for measuring & reporting KPIs / metrics &value delivery. Providing advice, guidance & leadership for the colleague life cycle. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. FUNCTIONAL ROLE Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling. Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards. Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements. Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints . Resolves patient questions regarding payment requirements/charges referred by the registrars. Provides operational guidance & support to assigned team , disseminates policy/procedure updates , supports coverage of other departmental divisions as .

Requirements

• Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & / or experience.
• Three (3) to Five (5) years of leadership experience within Patient Access
• Five (5) years of relevant experience in functional areas of Patient Access such as Registration, Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience.
• Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire.

Responsibilities

• Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.
• Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations
• Providing advice, guidance & leadership to service area, functional area, RHM & Regions.
• Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice.
• Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.
• Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.
• Responsible for supporting regional efforts to comply with functional area priorities.
• Accountable for the selection, evaluation & overall success of the functional leadership teams.
• Organization-wide focal point for establishing functional strategies & governance over financials & staffing.
• Accountable for communication between service area functional area, RHM & Region leaders.
• Responsible for measuring & reporting KPIs / metrics &value delivery.
• Providing advice, guidance & leadership for the colleague life cycle.
• Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.
• Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.
• Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.
• Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints .
• Resolves patient questions regarding payment requirements/charges referred by the registrars.
• Provides operational guidance & support to assigned team , disseminates policy/procedure updates , supports coverage of other departmental divisions as .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager